Practice Coordinator, General Medicine (Urgent Care)

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position
The General Medicine Practice Coordinator will report directly to the Practice Manager, providing direct administrative and project support for our growing 24/7 telemedicine practices. Primary responsibilities will be coordinating physician schedules, patient rescheduling, referral, and prior authorization support, assisting in implementation and roll out of new product offerings and ensuring that staff physicians feel supported in their day-to-day role in virtual healthcare. The candidate will work closely with stakeholders across Teladoc Health, including Provider Relations, Physician Credentialing, Planning and Delivery as well as the Clinical Operations Care Team.

Essential Duties and Responsibilities

• Monitors providers’ schedules to ensure that physicians maximize opportunities for efficient patient scheduling and timely patient flow in a virtual care setting. Schedules/Reschedule Physician clinics as needed.

• Aids in referral management. Acts as a resource for clinicians and Care Team staff. Obtains referrals as instructed by providers; completes prior authorizations as needed.

• Provides administrative and technical support to physicians for CME (Continuing Medical Education), financial reimbursement, licensing as well as other admin tasks as assigned.

• Answers provider requests and/or escalate provider requests appropriately to ensure physician receive timely information to concerns.

• Supports new physician onboarding by closely monitoring the credentialing and training progress

• Partners with credentialing team to stay ahead of physician license approvals, renewals, and expirations to ensure there is not a lapse in physicians' ability to provide care.

• Provides ongoing feedback to manager regarding training needs, physician performance and process improvement.

• Assists operations leadership and medical director with department staff meeting agendas, and maintains attendance, minutes and follow up items.

• Participates in performance improvement projects and may perform other similar and related duties as required.

• Comply with company policies and procedures.

• The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Qualifications Required for Position

• 2-4 years of experience in healthcare, or hands-on experience in an ambulatory medical office setting.
• High School Diploma required; Bachelor's degree is preferred.
• Strong verbal and written communication skills are essential.
• Previous experience in providing direct support to physicians.
• …