PNT Operations Coordinator

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

ROLE OVERVIEW  

Coordinate all operational Psychological & Neuropsychological Testing (PNT) aspects prior to patient test, including scheduling, rescheduling, paperwork, and answering/facilitating patients’ non-clinical questions. Serve as patient’s logistical point of contact prior to test.  

COMPENSATION: $22.50 - 23.50/hour 

LOCATION: The office is located at 185 Devonshire St., Boston, MA 02110

RESPONSIBILITIES 

• Create patient profile in EHR, match w/PNT clinician, and schedule PNT Initial Appointments (IAs) with PNT clinician and (includes: registering new patient demographics, referral reason, patient insurance) 

• Schedule testing appointments 

• Explain details of testing to patient, including length of test, time expected to be in the office, overall process, and cost estimate 

• Serve as liaison between billing team and patient to facilitate discussion with patient re: BV and out of pocket costs, and between CBO and clinician regarding insurance authorizations 

• Confirm appointment with patients (phone) within 1 week prior to testing appointment (includes confirming receipt of “Financial Agreement and Consent for Testing Services (FACTS)”) 

• Responsible for ensuring that the patient receives and signs “Financial Agreement and Consent for Testing Services (FACTS)” 

• Check whether paperwork has been completed prior to patients’ appointments and connect with patients prior to their appointment if they have not completed their paperwork 

• Help patients through portal process and/or telehealth platform, if needed 

• Reach out to patients ahead of their first appointment if there is a benefit coverage concern  

• Serve as point of contact for patients who need to cancel or reschedule their PNT appointments  

• As needed, reschedule testing appointments and testing follow up appointments  

SKILLS & EXPERIENCE  

• High School Diploma or equivalent; Associate’s degree preferred 

• 2 years of customer service care experience; experience in healthcare is highly preferred 

• Prior knowledge of OSHA/HIPAA regulations would be advantageous 

• Ability to multitask  

• Ability to work independently and as a team member 

• Strong communication skills, both written and verbal 

• Qualified candidates must be legally authorized to be employed in the United States 

• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status 

• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture 

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.