Player Health Program Manager

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

PlayStation Studios is actively seeking a Player Health Program Manager to join our Live Service team, focusing on the strategic integration and oversight of player support and community programs. This critical role bridges the gap between player support and community engagement, ensuring cohesive and effective initiatives that promote player well-being across our live service game portfolio.

Reporting directly to the Director of Player Engagement, the Player Health Program Manager will collaborate extensively with both the Sr. Community Operations & Strategy Lead and the Sr. Player Support Operations & Strategy Lead. The ideal candidate will possess a unique blend of strategic planning, program management, and product ownership skills, with a dedicated focus on enhancing player experiences.

Responsibilities:

• Develop and oversee comprehensive strategies for player support and community programs, aligning them with the broader objectives of the Player Health pillar and ensuring their effective execution across PlayStation Studios’ live service titles.

• Act as a product owner for player health tools and platforms, identifying requirements, spearheading development initiatives, and managing deployments to support player support and community engagement efforts.

• Coordinate cross-functional projects to streamline player health initiatives, optimizing resource allocation and maximizing the impact of player support and community programs.

• Analyze player feedback and engagement metrics, leveraging insights to continuously refine and evolve player support and community strategies, ensuring they meet the needs of our diverse player base.

• Facilitate collaboration between the Community and Player Support teams, promoting knowledge sharing and the integration of best practices to enhance overall player health.

• Maintain a dynamic roadmap of player health initiatives, prioritizing projects based on strategic value, player impact, and operational feasibility, while ensuring timely and effective delivery.

• Champion player health within PlayStation Studios, advocating for player-centric initiatives and securing stakeholder support for strategic projects and tools.

• Keep abreast of industry …