Platform Technology Lead- Workforce Benefits

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

Pacific Life is investing in bright, agile and diverse talent to contribute to our mission of building a $1BM revenue, profitable new business in the Workforce Benefits market. That’s why we’re actively seeking a Sr Platform Administrator to join our team and take part in our people-first culture. This role reports to the Head of Technology Platform Operations of the Workforce Benefits Division and the role will be in Newport Beach, CA.  This role can be on-site, hybrid or 100% remote (depending on location). 

As a Platform Technology Lead, you will be responsible for the efficient operation, maintenance, and optimization of our SaaS Policy Administration platform and associated supporting platforms.  The Platform Technology Lead will drive the delivery of the technical vision and roadmap across the platform while owning technical performance and system accountability, as well as playing a hands-on-keys role within the Platform.  The Platform Technology Lead will collaborate with delivery teams, business groups, project managers, operational leads, and vendors to support frequent requests and to ensure the seamless operation of our platform, compliance with industry regulations, and the delivery of exceptional end user experiences.  The ideal candidate will have a strong service delivery background, can work independently, is good with documentation, and is comfortable being the support contact for the administration of our SaaS Policy Administration System and Portals. The successful candidate will have a wealth of tactics for troubleshooting and facilitating effective issue triaging and incident management. 

How you’ll help move us forward:

• Platform Administration: Oversee the administration and day-to-day operation of a SaaS Policy Administration Systems.  This would include managing user roles and privileges, support & monitoring batch jobs, environmental monitoring, and other related tasks. 

• Supporting Platforms: Manage and maintain various supporting platforms, including but not limited to portals, customer management, and reporting systems. 

• System Integration: Collaborate with teams responsible for system integration, ensuring data flows smoothly between policy administration and supporting systems. 

• Performance Optimization: Continuously monitor the performance of platform and supporting systems, identifying, and addressing bottlenecks and areas for improvement. 

• Compliance and Regulatory Compliance: Ensure that platform and supporting systems adhere to industry regulations and compliance standards. 

• Continuous Improvement: Drive initiatives to enhance platform and supporting system performance, reliability, and cost-efficiency. 

The experience you bring:

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. 

• Minimum of 8+ of experience in system administration, with a focus on system administration of a SaaS Policy Admin System 

• Experience supporting customer facing Portals, with a focus on our Employer, Employee, Broker and EOI Portals 

• Familiarity with the software development lifecycle 

• Familiarity with IT infrastructure and systems, including cloud platforms 

• Familiarity with industry-specific compliance and regulatory requirements 

• Experience dealing with PHI/PII data 

• Excellent problem-solving and troubleshooting skills 

• Service Management experience (i.e. Incident, Problem, Change & Release) 

• Advanced knowledge of ADO, JIRA, Gitlab, Jenkins and a CI/CD framework 

• Familiarity with developing and using test automation frameworks or tools 

• Familiarity with monitoring platforms (e.g. XMatters, Grafana, Anypoint Insight, Splunk) 

• Serve as an escalation point for tier 1 & 2 for complex support issues 

• Experience in working in an Agile framework (i.e. SAFe Agile) 

• Excellent project management and organizational skills 

What makes you stand out:

• Experience with EIS policy administration systems software is a plus 

• Proven experience influencing technical teams comprised of contractors and outsourced team members 

• Knowledge of ITIL framework primarily in Service Transition and Service Operations 

• You embrace the ambiguity and complexity associated with participating in a new business and new team structure 

• Experience in the workforce (group) benefits and/or insurance and/or financial industries 

You can be who you are.

People come first here. We’re committed to a diverse, equitable and inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.

Benefits start Day 1.

Your wellbeing is important. We’re committed to providing flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation.

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1  
 

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.