Platform Technology Lead

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

Pacific Life is investing in bright, agile and diverse talent to contribute to our mission of building a $1BM revenue, profitable new business in the Workforce Benefits market. That’s why we’re actively seeking a Sr Platform Administrator to join our team and take part in our people-first culture. This role reports to the Head of Technology Platform Operations of the Workforce Benefits Division. This role can be on-site, hybrid or 100% remote (depending on location). 

As a Platform Technology Lead, you will be responsible for the efficient operation, maintenance, and optimization of our SaaS Policy Administration platform and associated supporting platforms. The Platform Technology Lead will drive the delivery of the technical vision and roadmap across the platform while owning technical performance and system accountability, as well as playing a hands-on-keys role within the Platform. The Platform Technology Lead will collaborate with delivery teams, business groups, project managers, operational leads, and vendors to support frequent requests and to ensure the seamless operation of our platform, compliance with industry regulations, and the delivery of exceptional end user experiences. The ideal candidate will have a strong service delivery background, can work independently, is good with documentation, and is comfortable being the support contact for the administration of our SaaS Policy Administration System and Portals. The successful candidate will have a wealth of tactics for troubleshooting and facilitating effective issue triaging and incident management. 

How you’ll help move us forward:

• Platform Administration: Oversee the administration and day-to-day operation of a SaaS Policy Administration Systems. This would include managing user roles and privileges, support & monitoring batch jobs, environmental monitoring, and other related tasks. 

• Supporting Platforms: Manage and maintain various supporting platforms, including but not limited to portals, customer management, and reporting systems. 

• System …