Platform Systems Administrator II

Posting Closes: February 3, 2025

Employment Status: Full Time, Temporary 37.5 hours per week (End Date: January 30, 2026). This is a remote position.

Compensation: $78,349 to $97,937 per annum (based on experience)

Servus is growing! We are currently looking for a Platform Systems Administrator in our Information Services department.

Servus Credit Union is Alberta's largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money. One of Canada's Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes World's Best Banks list for two years in a row, we are a team of smart, gutsy and driven individuals.  

Everyone is a Leader at Servus within Information Services (IS).  Being a Platform Systems Administrator II at Servus is an important role in the Platform Operations COE within Information Services. As such, the incumbent is responsible for interacting with all levels of the organization and serves a key role within the organization to leverage IS Services to meet Business needs and objectives. You will collaborate effectively with stream members to understand requirements, prepare designs, implement both project and day to day items that align with corporate goals and objectives within the scope of Platform Operations.

This Job will have the following responsibilities:

• Design, document, build, automate, test and implement projects assigned by the COE or functional lead
• Support resolving Operation issues in a holistic manner to mitigate issues from repeating
• Participate in the On Call rotation
  
  Capabilities
• Design, build, automate, test, and document Platform Operations solutions.
• Handle multiple demands and competing priorities while ensuring deliverables are met.
• Provide work estimates as inputs into the planning process within streams.
• Triage and mitigate operational issues and participate in reducing and preventing outages.
• Follow the Platform COE standards, processes, procedures and expectations to ensure quality and timeliness of outputs
  
  Support and Maintenance
• Maintain Platform Operations solutions owned by the Platform Operations COE.
• Monitor, automate, perform maintenance, improvements, and upgrades as required.
• Possess good troubleshooting and problem-solving skills. Communicate potential solutions and information as required in a way that fosters a culture of trust and collaboration.
• Work on development and maintenance of systems, tools, products, documentation, help files, user manuals and guidelines.
  
  Communication & Team Effectiveness
• Foster a culture of team collaboration and continuous improvement.
• Promote active listening with team members.
• Communicate in a timely manner, escalate own issues and potential team issues appropriately to COE Leader or Functional Leader as appropriate.
• Accurately prepare written business correspondence that is coherent, grammatically correct, effective, professional and engaging.
• Promote and support Peer Review of team deliverables, contributing to the development of consistent and effective documentation that adheres to team standards and templates.
  
  Centre of Expertise
• Contribute to the Platform Operations COE Knowledge Base:
• Build, mature and deliver capabilities that are appropriate for Servus within the COE
• Follow policies, standards, and expectations related to Platform Operations
• Contribute to knowledge sharing among peers.
• Proactively share knowledge with members of IS to help them adopt DevOps best practices
  

Sysadmin II's are expected deliver high quality projects and work that follows the COE defined standards to enable DevOps in IS. You will uphold and enhance processes and standards prescribed by the Platform COE. You will proactively share knowledge with members of IS to help them adopt DevOps best practices, and you will be a resource for new and emerging colleagues cross functionally and help grow their knowledge, while following the IS behavioral expectations while supporting a COE that fosters a culture of continuous improvement and maturing skillsets.

Requirements

Education:

Post- secondary education in computer technology or IT related discipline from an accredited institution or a minimum of 7 years of progressing IT experience.

Experience:

• 3-5 years of experience and considerable skill in working in a Sysadmin role

• 3-5 years of experience working with Windows and Linux servers, complex applications, web technologies, Microsoft Exchange/365, PowerShell, IIS, Active Directory and Nutanix

• 1-3 years of experience and broad knowledge of deploying and maintaining machines in a virtual environment (e.g. Nutanix/Azure)

• 2-4 years of experience with IP networking, network security firewalls, and load balancing

• 1-2 years of experience in various aspects of setting up automation for effective Integration, Continuous Delivery and Continuous Testing of applications.
• Application delivery automation tools
• Platform automation tools
• Aware of DevOps and Agile
• Aware of Microsoft Office product line and opportunities.
• Aware of virtualization and IaaS, ideally Nutanix, Microsoft Azure, and Windows Server.

Benefits

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

• Training & Development Opportunities
• Career Advancement Potential
• Flexible work options
• Competitive Compensation including performance-based incentive pay
• Meaningful work towards individual and corporate goals 
• Opportunities to get involved and give back through an employee volunteer program

 For information about these benefits and more, click here. 

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we provide … with a few additional perks!

What happens next?

Only those applicants selected for an interview will be contacted. Should you require any accommodations during the hiring process, please advise us at that time.

Discover a sense of belonging amongst a team of unique, authentic individuals working together to reimagine financial fitness. We value and celebrate the richness that diverse backgrounds and experiences bring to our community. Your skills, passion, and curiosity may find a sense of belonging at Servus, so even if you don’t check every box we encourage you to apply!