PLADS Account Manager I

Salary Range: $45,000 - $55,000

Job Posting End Date: March 27th 2025

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Understanding of financial transactions, debits/credits and reconciliation.

• Knowledge of insurance policies, billing cycles, and premium payment structures.

• Awareness of financial regulations such as HIPAA and state insurance laws.

• Attention to detail

• Time Management

• Software proficiency

Education & Experience Required

• High School Diploma or Equivalent
• Three or more years of experience in billing and premium remittance, account management or professional job-related experience

Or an equivalent combination of education and experience

Education & Experience Preferred

• Bachelor's Degree
• Insurance Billing
• Life, Disability and Absence Management Product Knowledge

Principal Duties & Responsibilities

• Collects and reconciles premiums and non-premiums based on customer invoicing and reconciliation.

• Collects and minimizes outstanding balances and delinquencies to assigned accounts.

• Proactively reaches out and follows up on customer delinquency status, including timely communication with internal Account Executive team.

• Responds to incoming calls and email communication to resolve issues regarding customer billing inquiries according to departmental service level agreements.

• Prepares and delivers new PLADS customer meetings, to include premium calculations and billing interview documents.

• Analyzes billing statements and calculations, performing audit discrepancy reviews, and works with customer to correct invoicing as needed.

• Uses state guidelines in order to prepare and send Certified Notice of Cancellation documents to accounts with past due balances.

• Contacts past due accounts to collect past due premium.

• Negotiates pay agreements with accounts including payment schedule, amount owed, method of payment, etc.

• Cancels accounts when necessary and produces detailed final bill

• Conducts pro-active outbound contact to PLADS small group customers on a routine basis.

• Assist small group customers with the following: administrative changes, eligibility inquiries and updates, premium payments, billing inquiries, and requests for forms.

• Will be responsible for responding to customer inquiries in a timely manner.

• Ensures compliance for assigned transactions to agreed service levels.

• Identifies and resolves problems, verifies accuracy of processed transactions, reconciles, and performs duties per defined procedures.

• Provides administrative support to local team and participates in projects as assigned.

• Collects account data from well-established sources, and prepares high-quality and timely reports including verification, commentary, and analysis of trends to facilitate the decision-making process.

• Monitors finance business processes and reporting in ordered to identify opportunities for improvement.

• Reviews and analyzes customer service levels using standard reporting tools and highlights discrepancies against plan; anticipates, recognizes, and responds to the needs of the customer.

• Provides detailed procedural advice, and specialized administrative support to internal clients, to ensure internal standards adherence.

• Performs account management tasks and processes, including data and document storage, maintaining accurate records and transactions, and reconciliations for various accounts.

• Performs other related duties as required.

Total Rewards

The salary range for this job is $45,000 to $55,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.