PHS Billing Analyst II - American Heritage

At The Standard, you’ll join a team focused on putting our customers first.

Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.

We offer a caring culture where you can make a real difference, every day.
 
Ready to reach your highest potential? Let’s work together.

The Standard has completed the acquisition of the Employer[AM1] Voluntary Benefits business from Allstate. This deal enhances our competitive position in the market with a comprehensive offering of workplace benefits products and capabilities.

Job Summary
The PHS Billing Analyst II is responsible for managing complex group premium administration, including handling multiple system billing. This role requires addressing premium discrepancies, billing inquiries, refunds, and missing information while building and maintaining strong relationships with vendors, agents, and employer groups. The Analyst will oversee semi-monthly commission cycles, conduct premium audits, and ensure system corrections are made for any out-of-balance processes. Additionally, the role involves process improvements, system testing, and training new employees.

• Review and balance semi-monthly commission cycles.
• Prepare premium audits and month-end reports.
• Research and respond to inquiries about outstanding balances, payments, discrepancies, and delinquent accounts.
• Serve as the primary SME for combined billing for EasyBill online for Group & Life 70 products.
• Manage large groups, including calculation of missed premiums, suspense reconciliation, and payment processing.
• Train new and cross-train existing employees on new processes.
• Conduct system testing and contribute to process improvement initiatives.

• Ability to manage complex billing tasks and ensure accuracy is a requirement of the role. *

Skills and Background You’ll Need
• 1+ years of experience in group premium administration or related field.
• High school diploma or equivalent required; Bachelor's degree preferred.
• Knowledge of billing systems and premium reconciliation.
• Strong problem-solving and analytical skills.
• Excellent communication skills for interacting with vendors, agents, and employer groups.
• Ability to manage and track multiple tasks simultaneously.

Key Behaviors of a Successful Candidate
• Strong attention to detail and accuracy.
• Ability to take initiative and improve processes.
• Clear and effective communicator.
• Ability to work independently and as part of a team.
• Adaptable to evolving processes and systems.

Why Join The Standard?
We have built an enduring legacy of stability, innovation, and financial strength thanks to the contributions of the talented, creative, and compassionate people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard, you can expect:
• A rich benefits package including a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off
• A supportive and responsive management approach
• Opportunities for career growth and advancement
• Paid time off to volunteer
• An employee giving program that double matches your donations to eligible nonprofits and schools
• Much more!

Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.

Salary Range:

Positions will be posted for at least 5 days from original posting date.

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.