Phone Support Specialist

Phone Support Specialist

Department: Customer Service

Employment Type: Part Time

Location: Online River LLC

Compensation: $28.00 - $32.00 / hour

Description

 We are seeking a friendly and customer-focused Call Center Representative to join our team. In this role, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and providing information about our products and services. You’ll need to have excellent communication skills, patience, and the ability to handle high-volume calls professionally. 

Key Responsibilities

• Customer Support: Handle inbound and outbound calls, addressing customer inquiries, concerns, and complaints in a courteous and efficient manner.
• Problem Resolution: Identify and troubleshoot customer issues, providing solutions or escalating them to the appropriate department when necessary.
• Product and Service Information: Provide accurate and up-to-date information about the company’s products and services, helping customers make informed decisions.
• Order Processing: Assist customers with placing orders, making changes to existing orders, or tracking order statuses.
• Data Entry: Accurately input and update customer information in the company’s CRM system, ensuring all interactions are properly documented.
• Follow-Up: Conduct follow-up calls as needed to ensure customer satisfaction and resolve any lingering issues.
• Feedback Collection: Gather customer feedback and relay it to the appropriate teams for continuous service improvement.
• Compliance: Ensure that all customer interactions comply with company policies and industry regulations.
• Multitasking: Handle multiple tasks such as managing phone calls, emails, and other communication channels while maintaining a high level of customer service.
• Team Collaboration: Work closely with other departments, such as technical support or billing, to ensure customer issues are resolved efficiently.

Skills, Knowledge and Expertise

• Proven experience as a Call Center Representative or similar customer service role.
• Excellent verbal communication skills and active listening abilities.
• Ability to handle high-volume calls and remain calm under pressure.
• Familiarity with CRM software and data entry systems.
• Problem-solving mindset and attention to detail.
• Strong multitasking and time-management skills.
• A positive attitude and a passion for helping people.

Benefits

Medical Insurance
The coverage begins for the employee the on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents
Cost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement
The employee may also elect to opt out of the County's medical insurance if proof of coverage is provided
Under this arrangement, the employee is provided with an annual opt out payment.

Vision and Prescription
The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents
Contributions may vary, subject to collective bargaining agreement.

Dental Coverage
The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents
Contributions may vary, subject to collective bargaining agreement. Apply