Pharmacy Technician, Clinical Customer Care - Work From Home
Work At Home-Florida
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary:
CVS Health is seeking dedicated and compassionate Pharmacy Technicians to join our virtual Clinical Call Center team and provide valuable support for our patients across the Retail Pharmacy setting. As a Call Center Technician on this remote team, you will play a crucial role in improving patient adherence and health outcomes for individuals managing various disease states, such as Diabetes, Obesity, Respiratory Illnesses, Chronic Kidney Disease, and more. Using various software applications, you will engage with patients via live outreach to provide incremental, one-on-one therapy support for medications that they’re taking to better manage their condition. You will assist the team in daily activities to ensure exceptional service is maintained across department initiatives. In this role you must be able to triage tasks, balance efficiency with accuracy, work both independently and as a team in a fast-paced environment. Opportunities for cross-training on additional clinical support programs, as well as programs across the broader Retail Customer Care team, will be provided to support business need.
Responsibilities will consist of the following but are not limited to:
• Conduct outbound calls to patients that qualify for adherence-based programs, ensuring timely and consistent communication (i.e. provide one-on-one support for patients who were unable to fill their prescription due to an inventory shortage, patients who are non-adherent to medications, etc.)
• Address patient concerns, troubleshoot issues, and provide appropriate resolutions, ensuring patient satisfaction and program success
• Identify clinical support needs and escalate calls to Pharmacists on the team to further discuss concerns such as medication adherence barriers or clinical-related challenges faced by patients, enabling timely intervention and resolution
• Use CVS Procedures and guidelines to handle patient prescription requests within …
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Commission Cross-training opportunities CVS Health bonus CVS store discount Dental Development courses Disability benefits Discount Programs Education assistance Employee Stock Purchase Employee stock purchase plan Empowerment in role Full range of medical, dental, and vision benefits Full-time Fully-paid term life insurance Holidays Life Insurance Medical Medical, dental, and vision benefits Paid holidays Paid Time Off Short-term incentive program Store discount Term Life Insurance Vacation Vision Vision Benefits Well-being programs Work From Home
Tasks- Collaborate with teams
- Conduct outbound calls
- Troubleshoot issues
Access Call Center Call Center Experience Clinical Communication Compliance Computer Confidentiality Customer Care Customer service Data Entry Excel Health care HIPAA Compliance Insurance MS Office Organization Patient Engagement Pharmacy Pharmacy Technician PowerPoint Problem-solving Regulatory Compliance Software Applications Team Collaboration Teams Windows Windows-based applications Word
EducationDiploma Equivalent Equivalent work experience GED High School High school diploma
Certifications TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9