Performance Excellence Specialist III

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

This position is responsible for supporting the organization’s efforts to achieve operational excellence through data-driven process improvement, cross-functional collaboration, and strategic implementation of best practices. This role focuses on enhancing efficiency, productivity, and quality across all levels of the organization while ensuring alignment with company goals and values.

This role...

• Process Improvement
  • Collaborates with teams to identify inefficiencies and implement standardized processes.
  • Documents workflows and create comprehensive training materials.
  • Conducts process improvement workshops and provide hands-on support to teams.

• Data Collection and Analysis
  • Gathers and analyzes performance metrics to identify trends and areas for improvement.
  • Develops detailed reports and dashboards to monitor KPIs and present findings to leadership.
  • Provides actionable recommendations based on data insights.

• Collaboration and Support
  • Partners with internal teams, including HR, IT, Finance, and Operations, to ensure the successful execution of initiatives.
  • Facilitates regular knowledge-sharing sessions and maintain a repository of best practices.
  • Provides guidance and resources to leaders, empowering them to meet operational goals effectively.

• Change Management
  • Assists in planning and executing change management strategies.
  • Monitors the impact of implemented changes and propose further enhancements.
  • Supports leaders in developing and executing action plans to address operational challenges.

• Project Coordination
  • Participates in cross-functional projects to support the organization’s strategic objectives.
  • Ensures timely completion of project deliverables and alignment with organizational goals.

• Occasional business travel may be required.

We are interested in candidates with the following...

• Excellent verbal and written communication skills, with the ability to lead meetings internally and externally.
• Knowledge of organizational planning, budgetary administration, and controls.
• Knowledge of statistical and financial analysis techniques.
• Excellent provider relations management and process design improvement skills.
• Ability to listen and understand information and communicate the same.
• Must possess good organizational skills.
• Must be results-oriented, customer-focused, and exhibit good interpersonal skills.
• Successful record of managing a range of diverse, high-volume environments and demonstrated innovative approaches to addressing operational challenges.
• Strong ability to use thinking and reasoning to solve problems.
• Strong communication skills, both verbal and written.
• Ability to make critical decisions while following company procedures.
• Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• High proficiency in the use of Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
• Tableau experience preferred or equivalent combination …