Performance Assurance Analyst

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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PRIMARY PURPOSE: Performs comprehensive reviews on personal and commercial lines claims of varying degree of severity (up to approximately $300,000) to ensure the highest quality of work product is delivered to our clients; confirm our adjuster’s claim files comply with specific client handling guidelines and company standards; and identifies trends in non-compliance to recommend training opportunities that exist. 

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Executes the quality assurance program by completing quality reviews of Personal and Commercial Lines claim files using Xactimate and Symbility with varying degree of severity (up to approximately $300,000).
• Interprets policy and client guidelines on personal and commercial lines claims to ensure compliance.
• Guides field colleagues on revisions as required to ensure compliance with client guidelines and company standards.
• Completes revisions as required via Xactimate and/or Symbility as appropriate.
• Documents review findings in accordance with team processes.
• Identifies and provides training and improvement opportunities to the Team Lead to meet established operational and technical audit requirements.
• Coordinates with the Analyst Team in implementing Sedgwick business unit (SBU) and national quality initiatives at the local and/or SBU level.
• Provides feedback to the Team Lead to contribute to the performance management review meetings and group training, as needed.
• Maintains technical claims handling and estimating and jurisdictional expertise.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Travel as required

QUALIFICATIONS

Education & Licensing

Bachelor's degree from an …