Performance and Talent Management Associate

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com

The Role

The Performance and Talent Management Associate function is responsible for managing and establishing all recruiting and job postings for the state of Florida via calls, cases and simple inquiries that come from our clients’ Human Resource Hiring Managers. A Performance and Talent Management Associate is the initial customer contact for our contracted state of Florida Human Resources Hiring Managers. This vital role will communicate and process requests via inbound calls, emails, cases and/or outbound calls for the purpose of establishing state agencies job advertisements on the State of Florida job recruiting website. You will also be tasked with resolving routine problems and/or providing services to potential state of Florida candidates. 

• Call/Email/Case/Chat Resolution
• Simple information inquiries
• Dispatching tickets when unable to resolve within group
• Data input that can be done as 1st contact resolution (real-time communication channel)
• Answer and greet customer’s calls in a courteous, friendly and professional manner using Strada HR policies, procedures and/or practices
• Listen attentively to customer needs/concerns; demonstrate empathy
• Clarify customer requirements; probe for and confirm understanding of requirements and/or problem as the first contact resolution
• Confirm customer understanding of the solution and provide additional customer assistance/education, as needed
• Prepare and complete accurate work and update customer ticket/file via system
• Conduct correspondence with customers and team members
• Communicate effectively with individuals/team to ensure high quality and timely expedition of customer requests
• Effectively transfer misdirected customer requests to the appropriate party
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
• Participate in activities …