Performance Analyst
Remote across Alberta, AB
Job Information
Job Title: Performance Analyst
Job Requisition ID: 57810
Ministry: Technology and Innovation
Location: Remote across Alberta
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: June 28, 2024
Classification: Program Services 3 Market Adjustment
Salary: $2,626.89 to $3,448.73 bi-weekly ($68,561 - $90,011/year)
The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx
The Digital Design and Delivery (DDD) division within the Ministry of Technology and Innovation (TI) leads the development of the next-generation of digital public services for the GoA. DDD partners with other departments to deliver products, platforms and services that are better, faster and easier, through modern user-centered agile processes. DDD offers potential candidates a unique opportunity to work on meaningful challenges that transform government and positively impact Albertans.
The Strategy and Operations branch within DDD is accountable for the frameworks and processes to implement and scale digital service transformation. The branch leads the development of digital services standards and governance, and strengthening partnerships between government and external communities.
Role Responsibilities
The Strategy and Operations branch in DDD is looking for a Performance Analyst. This position reports to the Senior Performance Analyst.
The responsibilities for this role include:
- Designing and conducting surveys – Crafting tailored surveys to gather qualitative data from users and stakeholders. This involves determining the necessary questions to elicit meaningful responses that complement quantitative data, analyzing survey results, and integrating these insights into overall performance evaluations.
- Reporting on qualitative insights – Preparing reports that encapsulate both qualitative feedback and quantitative data to present a holistic view of performance and areas for improvement.
- Developing rigorous performance measurement frameworks – Accounting for short-term and long-term outcomes.
- Developing service-specific key performance indicators (KPIs) – Developing KPIs based on design goals, user needs, and potential benefits that will be used to demonstrate the performance/success of a re-designed service or a digital product in providing optimal service to Albertans (e.g., faster processing, reduced error rate, reduced duplication of effort, citizens’ time savings etc.) balanced with the cost of service provision or re-design efforts.
- Integrating frameworks and data …