People Operations Partner, Benefits & LOA

Company Overview:

Cohere Health is a fast-growing clinical intelligence company that’s improving lives at scale by promoting the best patient-specific care options, using leading edge AI combined with deep clinical expertise. In only four years our solutions have been adopted by health insurance plans covering over 15 million people, while our revenues and company size have quadrupled.  That growth combined with capital raises totaling $106M positions us extremely well for continued success. Our awards include: 2023 and 2024 BuiltIn Best Place to Work, Top 5 LinkedIn™ Startup, TripleTree iAward, multiple KLAS Research Points of Light, along with recognition on Fierce Healthcare's Fierce 15 and CB Insights' Digital Health 150 lists.

Opportunity Overview:

We’re seeking a motivated, detail oriented, HR Generalist/People Operations Partner to join the People Operations team. You’ll have the opportunity to work with and make your mark with a dynamic, energetic team that values ideas, thinking outside the box, and working hard to build the best foundation we can for People Operations. This role has a unique ability to come on during a period of high growth and help shape the experience for our employees as well as working to enhance our leave practices and policies. 

The ideal candidate for this role will have a wide range of HR Generalist experience but a particular focus in managing leaves of absence within the organization. This individual will have a strong background assisting employees across the United States with questions and communication around leaves of absence and managing the documentation between the business, the employee, and our 3rd party leave administrator.  In addition to this important focus area, this individual will partner with the People Operations Team to support this high growth organization across all facets of HR Operations.

Last but not least, People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

What you will do:

As part of the People Operations Team you will work in broad strokes in many areas of HR, with a core focus on benefits & leaves of absence.

• Partner internally and with our brokers on benefits, including annual renewals and Open Enrollment
• Review and approve benefit enrollments and assist employees with questions and guidance on benefit offerings
• Champion our wellness programs and initiatives including communication and internal marketing
• Ensure benefit file feeds are running and partner with resources when there are errors
• Answer questions on benefits and help troubleshoot system issues
• Partner with our 3rd party leave administrator on system set-up and leave eligibility
• Review leave letters and update leave tracking - coordinating with employees and managers
• Communicate with employees requiring a leave of absence and  answer questions on  appropriate leave options and eligibility requirements 
• Advise employees on leave policies and present policy information
• Help create and deliver leave training to our employees and supervisors
• Develop and train managers on relevant LOA related topics to enhance their understanding and adherence of the appropriate policies, processes and laws
• Interpret and stay up-to-date on leave policies and programs across all US States
• Partner with payroll on updating leaves in our HRIS and coordinating employee compensation during their leave
• Work with employees going out on leave to determine state benefits, internal benefits and create calendars for payment
• Work closely with People Business Partners on ADA accommodations and communication to managers

• Partner with the People Operations team to triage the ticketing system for HR questions and ensure employees are being responded to in a timely manner
• Manage HRIS including any changes to structure and keep up-to-date on system updates and new functionality
• Maintain and organize employee files 
• Support the team across a wide range of people operations activities

Your background & requirements:

• 4+ years of experience as an HR Generalist or Coordinator, with increasing responsibility, required
• 2+ years of experience with leave of Absence administration/coordination, required
• Experience working with ADA Accommodations
• Experience working with a non-exempt population, preferred
• Familiarity with ADP Workforce Now or other HRIS systems, required
• Experience with Monday.com for managing workflows is a plus
• Excellent communication and collaboration skills
• Ability to have difficult conversations with employees and managers
• Ability to maintain high level of confidentiality 
• Exposure to creating presentations and trainings on leave policies and procedures
• Must be highly organized and motivated; detail-oriented, and capable of meeting deadlines with limited oversight
• Problem solver who has experience working in a fast-paced environment and ability to context switch quickly to meet changing priorities
• As a remote first company, ability to work remotely in an appropriate environment and to have your camera on for most meetings
• Must reside in eastern or central time zone

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

The salary range for this position is $70,000 to $90,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.