People Operations Generalist

About Faire

Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.

By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role
We are seeking a People Operations Generalist to join our People Operations Team. This individual will manage our employee lifecycle processes including global benefits administration, immigration and relocation, and leave of absence and accommodations to name a few. The ideal candidate will play a pivotal role in driving operational efficiency and fostering a positive employee experience at Faire.

Benefits:

• Lead the annual open enrollment process for benefits in the U.S., Canada, Brazil, and the UK.
• Maintain and update documentation for global benefit programs.
• Ensure compliance with benefits regulations and manage all reporting requirements.
• Oversee benefits billing, invoicing, and reconciliation with the Payroll team.
• Manage relationships with benefit providers and ensure high-quality service.
• Provide guidance and support to employees regarding benefits and leave policies.
• Oversee Leaves of Absence and accommodation processes, coordinating with Legal, HR Business Partners (HRBPs), managers, and employees.

Immigration:

• Review and respond to immigration-related questions received through the team’s service platform
• Oversee and improve immigration processes to align with business needs.
• Maintain and update Faire’s immigration resources to ensure accuracy and drive employee self-service.
• Serve as the primary contact for employee escalations regarding active immigration cases, and coordinate with the internal team to ensure a timely response and resolution.
• Evaluate and approve Permanent Residency requests in accordance with Faire’s immigration policy and guidelines.

People Operations:

• Provide timely and accurate responses to employee inquiries through our shared services platform, and identify solutions to enable more self-service or streamline processes.
• Manage employee and contingent worker life cycle processes, …