People Operations Associate

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

📍This role can be fully remote | 💰 circa £34,000 ➕ stock options & benefits  | Hear from the team ✨

About us: 

We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.

We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.

We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.

About our Team:

Our People Operations team is growing, and we're on the lookout for a People Operations Associate to join us. Our team creates excellent employee experiences by designing and running reliable core people processes. We enable employees and managers by providing timely, accurate and user-friendly information and we own core People Systems making us the guardians of data accuracy and compliance.

Each day will be different, and you'll learn a lot about the inner operations of how a People team works. The people lifecycle covers everything from the point someone is onboarded to offboarding and everything in between. You’ll support owners of the people lifecycle to make sure we provide the best service to those in our internal community.

Day-to-day, you’ll be:

Managing core people processes:

• Administering employee changes in our People systems
• Benefit sign up and opt out administration
• Issuing contractual change letters for our Monzonauts
• Managing the offboarding process for our leavers
• Issuing employment references, including regulatory references
• Supporting the compilation & checking of monthly payroll, and helping with pay queries
• Managing caregiver leave & other leave processes
• Answering general people queries for our Monzonauts
• Acting as a source of knowledge for all people policies, procedures and ways of working
• Managing our mandatory training programme, and supporting Learning & Development with administration and logistics for other required training programmes
• Supporting Monzo’s growth and expansion, responding to queries and managing robust processes across multiple EU countries

Auditing & Controls

• Carrying out audit checks within core people processes to ensure the task has been fulfilled accurately
• Regular data audits to ensure our data is accurate and complete
• Ad hoc audits of critical documentation, for example: right to work documents, employment contracts, options certificates

Process design & improvement & projects:

• Creating and re-working core people processes
• Producing and continuously improving documentation for all people processes
• Supporting our People Partners & Advisors, Reward squad, Hiring squad and others on People wide projects

You should apply if:

• You have great prioritisation skills. We deal with a high volume of queries and tasks each day with varying levels of importance and different service level agreements (SLAs) to meet.
• You have great attention to detail. We’re making systems changes and issuing contracts and reference letters which have to be right first time.
• You have strong communication skills. We’re the first point of contact to our Monzonauts for all things People related and provide a delightful experience.

The Interview Process:

Our interview process involves 3 main stages: 

• 30 minute recruiter call
• Full interview loop 
  • 1 hour Behavioural 
  • 1 hour Role specific

Our average process takes around 4-6 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this, please contact us on business-hiring@monzo.com.

What’s in it for you:

💰 circa £34,000 ➕ stock options & benefits 

📍This role can be fully remote.

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚 Learning budget of £1,000 a year for books, training courses and conferences

➕ And much more, see our full list of benefits here

If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

#LI-TK1 #LI-REMOTE

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊