People Operations Analyst (Remote)

If you are a current Jazz employee please apply via the Internal Career site

Jazz Pharmaceuticals plc (NASDAQ: JAZZ) is a global biopharmaceutical company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines and novel product candidates, from early- to late-stage development, in neuroscience and oncology. We actively explore new options for patients including novel compounds, small molecules and biologics, and through cannabinoid science and innovative delivery technologies. Jazz is headquartered in Dublin, Ireland and has employees around the globe, serving patients in nearly 75 countries. For more information, please visit www.jazzpharma.com and follow @JazzPharma on Twitter.

Job Description

Brief Description:

The People Operations Team at Jazz is a team of curious, continuously learning problem-solvers with a passion for creating a superb employee experience. The team works harmoniously together, with other HR functions and with customers to provide frictionless processes. They live in a continuous improvement culture and utilize data and analytics to drive decisions and improve team performance. They are role models of digital dexterity and embrace technology, automation, and knowledge management.

The People Operations Analyst role will report to the People Operations Hub Leader for either North America or UK / EU. This role is responsible for high value service delivery to Jazz people managers and employees through the hub. They act as a generalist to solve employee issues across a variety of HR functional areas..

Responsibilities

· Provide general HR information, answer questions, and resolve any emerging problems employees might face with accuracy and efficiency

· Maintain a positive, empathetic, and professional attitude towards customers always by responding promptly, listening, and ensuring follow up if needed.

· Maintain a strong level of general HR knowledge regarding the AskHR platform, service catalogue and escalation process for more complex queries

· Work together with others within the team, openly share knowledge and create a continuous learning environment for all, being open to acquire new knowledge and expand breadth of competencies

· Provide accurate, valid, and complete ticket tracking and information using the methods and tools provided

· Meet or exceed productivity targets and service level agreements and address process or knowledge issues if numbers decline, seeking help to improve

· Work collaboratively within the team and …