People & Culture Coordinator

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Team:

People & Culture is the HR Department at Invoca. We make sure that all P&C applications are running smoothly, along with working with several different departments in G&A. We’re also part of the entire employee lifecycle process, and have multiple touchpoints. 

About the Role:

Invoca is looking for a service-oriented and efficient People & Culture (Human Resources) Coordinator to support and assist with the day-to-day operations and continued growth at Invoca. Reporting to the Manager of People Operations, you will provide operational support, helping us focus on the entire employee experience, supporting HR programs, fostering company culture, and managing employee engagement activities while ensuring compliance with organizational policies. 

You Will:

• Recruitment & Onboarding:
• Assist in the recruitment process and scheduling interviews.
• Coordinate new employee onboarding, ensuring calendar invites are sent to new hires, welcoming new hires on their first day, making sure that a smooth transition is facilitated. 
• Ensure new hires have all the necessary tools and resources to succeed in their role.
• Employee Engagement & Culture:
• Organize and coordinate employee engagement activities such as team-building events, wellness initiatives, and company celebrations.
• Promote and foster a positive company culture aligned with organizational values.
• Support the development of internal communication strategies to improve employee morale and engagement.
• Training & Development:
• Coordinate learning and development programs, workshops, and initiatives to enhance employee skills.
• Employee Relations:
• Provide administrative support for employee relations issues and assist in resolving minor conflicts or concerns.
• Maintain employee records, ensuring all information is accurate and up-to-date.
• HR Administration:
• Help maintain HR databases and employee records in compliance with legal and company policies.
• Assist with benefits administration. 
• Handle general administrative duties such as scheduling meetings, managing HR communications, and preparing documentation.
• Miscellaneous:
• Act as a point of contact for employees with HR or culture-related inquiries.
• Participate in and support other ad-hoc projects and initiatives as needed.

You Have:

• 1+ years of experience in HR, recruiting, or a related administrative role
• A commitment to helping others and demonstrated success in a role requiring extensive customer interaction
• Excellent organizational skills with excellent attention to detail and the ability to meet deadlines while managing conflicting priorities
• The ability to handle confidential information discreetly and protect employee privacy
• Experience in problem-solving to resolve issues. Must be able to work independently and as a team member in a fast-paced environment
• Strong communication skills
• Experience working with Google Suite, Microsoft Excel and PowerPoint, and Slack, and the ability to pick up new systems and software easily
• Interest in Human Resources

Salary, Benefits & Perks:

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:

Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
• Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
• Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included.
• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock Options – All employees are invited to share in Invoca’s success through stock options.
• Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
• Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
• Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
• Salary Range – $55,000-$65,000 per year (position is hourly)

For employees outside the U.S., benefits may vary to ensure compliance with local laws and regulations. If you have any questions about Invoca’s benefits offerings in your region, please reach out to our People Team.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

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