Pendo Analyst - Toronto, Ontario, Canada - Remote

CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.

Our team-defined values guide how we show up for each other, for our partners, and for our customers:

• We succeed together
• We embrace progress
• We care big
• We create space

To join our remote-first, engage from anywhere team, visit getcaret.com/careers.

Overview  

We are looking for an experienced Product Operations Analyst to work closely with business subject matter experts to design, build, and test Pendo data and content to ensure that our customers are getting the most out of our software products.   The Product Analyst will also assist in maintaining internal product dashboards and reporting. 
 
Responsibilities 
 

• As a Product Analyst, you will be responsible for helping the business, strategically drive adoption and engagement with our legal practice management software. 
• As a member of the Product team, you will work closely with stakeholders throughout the organization to develop and execute a holistic strategy based on value and impact with a strong focus on User Experience. 
• Specifically, you will work with internal teams (ie. product managers, product UX designers, technical writers, customer support, marketing, other business SMEs, training) to help develop, build, test, and maintain Pendo content, integrations and reporting. 
• You will enhance and further develop Pendo governance processes, ensure compliance and conduct regular cadence of cross-functional meetings to facilitate these processes. 
• Support Pendo user administration and enable data distribution to the right user or user groups (ELT, SLT, etc.), in the appropriate format, and in …