Pc Technician

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

MOBILE DEVICE UNIT SPECIALIST

Division of Technology Services (DTS)
1789 West Jefferson Street, Phoenix, Arizona 85007 

Salary: $40,496 to $56,454 

Grade: 20

Closing Date: December 29, 2024

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

DES is seeking an experienced and highly motivated individual to join our team as a Mobile Device Unit Specialist. This position analyzes and provides technical support as it pertains to mobile devices or software within the Mobile Device Management (MDM) program.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords flexibility, autonomy and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

• Deploy mobile devices and peripherals agency wide timely and accurately. Update inventory databases. Review and sort buyback receipts and certificates for accuracy and compliance.
• Process and complete service requests utilizing both remote and on-site support.
• Coordinate shipping and receiving of devices to/from end users and track the delivery status. Follow-up with end users to ensure devices are received and in working condition.
• Coach end users in proper agency security and responsible use policies.
• Maintain and update end user mobile devices as needed.
• Responsible for device inventory including asset tagging, cleaning, sorting, and charging devices.
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