Payroll Support Coordinator

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

• The opportunity to start and define a career path in payroll and customer service within a fast-growing company.
• Contribute to a company making a global impact on the future of work.
• Work closely with clients and internal teams, fostering a collaborative and supportive atmosphere that values innovation and teamwork.
• Opportunities for continuous learning and career development, with access to training programs and mentorship.
• Competitive compensation and benefits.

What you bring

• You have a strong interest in payroll and a desire to learn more.
• You have solid experience in customer service and thrive in a fast-paced environment.
• Experience with live chat and email support.
• You have a passion for helping others and a natural ability to solve problems with a positive attitude.
• You are comfortable adapting to a global work environment and enjoy collaborating with a diverse team.
• You possess excellent communication skills (written and spoken English) and enjoy using tools like Zendesk, Slack, and Notion.
• Experience working remotely is a plus, but not required.

Key Responsibilities

• Act as a primary point of contact for all questions or issues related to employees' payroll runs.
• Provide clear and concise answers to payroll-related questions and troubleshoot any issues via email tickets, live chats, and video calls.
• Exceed expectations by delivering best-in-class support that meets or surpasses service level agreements (SLAs) and key performance indicators (KPIs).
• Collaborate seamlessly with our clients and internal …