Payroll Incident/Risk Specialist

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Payroll Incident/Risk Specialist, joining our Payroll team, working collaboratively with cross-functional teams to deliver outstanding payroll services to our employees and customers.

What you bring

• Strong sense of ownership, problem-solving and continuous improvement mindset.
• You are a super-connector, bringing together a taskforce to resolve incidents or potential incidents.
• Experience within a Payroll environment
• You should have excellent project management, organizational skills and relationship building skills.
• Outstanding communication skills: written and spoken
• Writes and speaks fluent English
• It's not required to have experience working remotely, but considered a plus

Key Responsibilities 

• Identify and raise potential incidents, risks and anticipated points of resistance.
• Own payroll incidents end to end, ensuring a resolution and develop specific plans to mitigate or address the concerns with the relevant stakeholders.
• Investigate cases that are more complex with complete ownership and creativity
• Build relationships with other stakeholders highlighting the importance of incident impact
• Consider ways to improve process including automation
• Proactively flag and seek long-term solutions for outstanding issues and process blockers.
• Own a database of RCAs and recommendations to reduce recurring incidents.
• Work on the change management logs, be up to date and support the changes logged to ensure a positive customer-facing experience.
• Provide period …