Payments Enablement Specialist (18 month Contract)

Hi there! Have you noticed that the restaurant industry is changing?

We are PAR and our purpose is:

To deliver solutions that connect people to the restaurants, meals, and moments they love.

At PAR Technology, our relentless drive for innovation and unwavering commitment to customer success are at the heart of everything we do. We lead the restaurant and retail industries by ensuring that our products—from point of sale systems to loyalty programs, digital ordering, restaurant operations solutions, payment services, and hardware—work "better together." This unified approach, fueled by over 40 years of experience, amplifies our ambition to not just meet but exceed the evolving needs of our global clientele. By optimizing integrations into all leading restaurant solutions, we're not just creating technology; we're crafting a future where operations are streamlined, experiences are enhanced, and every interaction is an opportunity for growth.

Position Description: 

We are seeking a Payments Enablement Specialist to help drive the growth of our Payments products. You will be responsible for the successful enablement and setup of payment customers from onboarding to go-live.

You have an understanding of the payment industry and have a proven track record of working with various tiers of companies. You are a thought leader, pioneer and are a passionate individual who loves working in a dynamic, ambiguous, and fast paced environment in which managing multiple projects and priorities is the norm

Position Location:  Remote US or Canada

Reports To: Sr. Director of Merchant Services

What We’re Looking For:

Requirements:

• 5+ years of experience working with enabling POS and payment technology for enterprise and SMB organizations including partners and vendors in the restaurant ecosystem 
• Experience working in restaurant vertical, with SaaS companies or within the financial industry.  
• Created solid relationships when talking with a customer, cross-functional partner or engaging with a diverse audience.    
• Excellent written and verbal communication skills ability to simplify complex topics for broad audiences.  
• Comfortable working independently in a fast-paced, data-driven, and entrepreneurial environment 
• Strong analytical and quantitative skills; ability to analyse data and develop metrics to back up assumptions and evaluate outcomes

Unleash your potential: What you will be doing and owning:

• Manage and maintain internal tools and systems to ensure proper billing of customers  
• Maintain merchant credentials and system profiles in CRM Systems  
• Support help desk team to ensure timely responses to customers RMA and open cases  
• Manage customer VAR sheets and profiles  
• Manage and maintain relationships with key customer/reseller contacts.  
• Identify customer deployment needs and create an onboarding plan according to live plan 
• Manage order fulfilment and inventory with third party vendor 
• Effective work prioritization, scheduling, and escalations 
• Manage relationship between internal and third-party onboarding teams 
• Manage relationship between internal and third-party billing/invoicing teams 
• Build mutually lucrative relationships with merchants and partners 
• Identify opportunities for improvements in existing onboarding and fulfilment processes.  
• Effective work prioritization, scheduling, and escalations.  

Interview Process:

• Interview #1: Phone Screen with Talent Acquisition Team
• Interview #2: Video interview with the Hiring Manager (via MS Teams)
• Interview #3: Video interview with the Team (via MS Teams)

The base salary range for this position is $65,000-$75,000 CAD or $50,000-60,000 USD per year commensurate with work location, experience, skills, certifications, education, and prior accomplishments. 

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.