Payment Solutions - Specialist

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Pay Range: $19.56 - $28.36

Job Description

About the Role:

The Payment Solutions Specialist is responsible for student account payment plans and collections processes. The Specialist will assist in the overall accounts receivable functions of the Bursar Office, using a proactive and creative approach to payment plans, student account solutions and receivables. This role will review and clear student accounts receivables using a university wide system application. Specialists will ensure compliance with university, state, and federal regulations along with standard accounting procedures. The role supports student retention, graduation, and student satisfaction goals.

Main Responsibilities Include:

• Communicates with students utilizing a variety of methods to discuss tuition balances.

• Assists students with payment plans and accounts receivable questions.

• Troubleshoots any payment or account issues.

• Works closely with a various internal and external stakeholders to complete daily processes.

• Stays up to date on state and federal FERPA (Family Education Rights and Privacy Act), FDCPA (Fair Debt Collection Practices Act) and TPCA regulations.

• Manages all communication regarding tuition payments and account balances.

• Responds in a timely manner to all internal and external communication.

• Provides clear communication and support to students.

• Performs other job-related duties as assigned

Knowledge, Skill and Abilities You'll Need to Be Successful:

• Ability to organize, prioritize, and meet deadlines.

• Ability to handle large call volumes.

• Self-motivated and disciplined.

• Strong work ethic and problem-solving skills.

• Excellent written and oral communication skills

• Proficient working knowledge of Microsoft office applications

• Ability to act and operate independently with minimal direction from manager.

• Exceptional analytical skills

• Ability to work independently and participate as part of a team.

• Comfortable working with others over the telephone, using inbound and outbound calls, have a clear speaking voice.

• Ability to handle demanding situations and escalated customer calls.

• Strong working knowledge of general accounting, and federal financial aid regulations, rules, and procedures.

• Strong working knowledge of FERPA, FDCPA, and TPCA regulations, rules, and procedures

• Intermediate to Advanced knowledge of Excel (pivot tables, vlookups, filtering, etc).

What is Required:

Minimum Qualifications

• Associate's Degree

• 1 year of accounting, customer service, collections, and/or general office experience.

Preferred Qualifications

• Bachelor's Degree

• Prior billing or accounts receivable experience

• Banner system and federal financial aid regulations experience.

Job Description Disclaimer:

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require

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Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Opportunity Employer: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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