Payment Operations Specialist

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. 

About the Role:

Gusto moves hundreds of billions of dollars per year. The Payment Operations Specialist will be responsible for supporting the payment rails and payment methods moving money across the US and across international borders.  You will help build the future of money movement; launching emerging products that involve payments and solidifying our payments ledger and reconciliation platforms.

About the Team:

This role is part of the Payments and Risk team at Gusto that ensures that our 300,000+ small and medium businesses and millions of their employees are getting paid on time, every time.  The team is on point for all money movement exceptions handling and for managing the tactical operations with our domestic and global payment partners.

Here’s what you’ll do day-to-day:

• Payment processing. Investigate and resolve money movement exceptions while being a DRI for escalations and incidents
• Vendor and partner management. Liaise with Gusto’s payment service providers and financial institutions in managing product lifecycle 
• Cross-functional collaboration. Collaborate with product management, engineering, risk, and accounting to assess, analyze, and improve existing payments performance and to bring emerging products online 
• Audit support. Become a partner to our Legal and Compliance teams with all-things money movement during internal and external audits. 

Stay customer focused.  Eradicating customer pain is big priority at Gusto, so it’s more important than ever to be anticipating and solving for future problems 

Here’s what we're looking for:

• 4+ years in a payments or payments related function at a high-growth technology startup or well-established company
• A proactive approach to troubleshooting payment issues, identifying root causes, and devising sustainable solutions. 
• Excellent communication and collaboration skills

Our cash compensation amount for this role is between $66,000 - $80,00/year in Denver and between $83,000 - $99,000/year for New York/San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. 

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. 

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

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