Payment Operations Associate

With the current increase in job recruitment phishing scams globally, we wanted to remind you that all official communications from Synctera will only come from a synctera.com email address.

If you’ve received a communication regarding Synctera that you have a question or concern about, please contact recruiting@synctera.com.

Please note that although all positions at Synctera are remote, candidates must be located and authorized to work in the US or Canada as a precondition of employment. Synctera does not sponsor applicants for work visas.

What We're Doing

At Synctera, we’re powering the future of FinTech. We help companies create new revenue streams and enhance their value proposition with FinTech apps and embedded banking products. With APIs, compliance support, and bank partners in one end-to-end Banking as a Service platform, Synctera is the fastest and easiest way to build, launch, and scale bank accounts, debit cards, charge cards, lending, and more. 

We are looking for interesting, curious, wickedly smart people who are ready to jump in and run with our fast-growing team. If you want to have fun at work, collaborate with some of the sharpest people in the industry, grow the FinTech and Banking as a Service ecosystem, and love to win, read on!

What We're Looking for

We are seeking a detail-oriented Payment Operations Associate to ensure our financial transactions are processed smoothly and accurately. In this role, you will handle payment reconciliations, analyze transaction data, and collaborate with internal teams and external partners to resolve payment issues.

What You'll Do

• Payment Reconciliation: Match payment records from different sources to ensure accuracy. Quickly identify and fix any discrepancies.
• Process Improvement: Help find ways to make payment processes more efficient and suggest improvements.
• Cross-functional Collaboration: Work with other teams (like product, engineering, and support) to integrate payment processes with overall business operations. Provide help and guidance on payment-related questions.
• Payment Issue Resolution: Investigate and resolve issues with payments, such as failures or disputes, and ensure problems are resolved to everyone's satisfaction.
• Bank Relationship: Partner with our banks to manage payment queries and ensure account balances are accurate.
• Problem Solver: Identify issues, raise awareness, and work towards solutions.
• Documentation: Keep detailed records of processes and changes to support smooth transitions and training.

What You'll Bring

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