Patient Services Administrator

Patient services administrator

Xyla (Part of Acacium Group)

Permanent, full time - remote 

Salary £23,690

Unlock your potential:

Xyla, part of Acacium Group, is an integrated healthcare solution that improves people’s lives and alleviates the demands of the UK healthcare system. Our services help people avoid hospital or accelerate them safely through it, with specialist support in their community or homes whenever needed.

Our community services team leverage short-term, long-term and lifetime solutions to quickly adapt to the changing needs of healthcare systems. As a CQC-registered healthcare organisation, working in partnership with integrated care systems and other NHS organisations, we deliver exceptional elective care outside of hospital.

Xyla are looking to recruit a patient services administrator, who will manage the end-to-end administrative processes for patient referrals, to assist the delivery of services across the team.

The is the perfect opportunity if you want to join a business that provides innovative healthcare solutions as well as giving you the chance to utilise your administration skills to thrive in this role!

Every day you will…

• Support in the patient administration processes, which will include booking appointments.
• Contact patients, take incoming telephone calls, and ensure patient satisfaction.
• Carry out all administrative tasks which link to full pathway patient management and the day-to-day operations of the virtual outpatient business unit.
• Manage administrative pathways in line with the virtual outpatient sop for the service, escalating issues in a timely manner where required.
• Attend business unit and group training sessions, to build knowledge and capabilities, to aid the growth of the business unit.

What’s in it for you?

In return for your hard work, we offer an exciting place to work, with a wide range of benefits, rewards, and opportunities to grow your career, including:

• Opportunities to enhance your experience and skillset by moving across the global organisation
• Workplace pension scheme
• Gym flex – discounted gym memberships UK wide
• Discounted tastecard membership
• Reward portal, offering discounts on shops, restaurants and bars
• Cycle to work scheme
• Health assessments and dental insurance
• Life assurance and critical illness cover

Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role, you must ideally have…

• Previous experience working within administration in a healthcare setting.
• Strong IT skills including MS office applications.
• Knowledge/experience of patient referrals

Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.