Patient Navigator (Remote)

Susan G. Komen brings a home office based working environment for each specified local community. We are a force united by a promise to end breast cancer forever. For over 40 years, we've led the way by funding groundbreaking research, community health initiatives and advocacy programs in local communities across the U.S. and in more than 30 countries.  Susan G. Komen is the ONLY organization that addresses breast cancer on multiple fronts such as research, community health, outreach and public policy initiatives in order to make the biggest impact against this disease.

Komen strives to have a culture of passionate, growth-minded professionals who thrive in a team environment, and work collaboratively to inspire greatness in others!  We take an ongoing approach to ensure open communication from all levels throughout the organization.  It’s encouraged to give and receive feedback to ensure two-way accountability with a focus on continual improvement both personally and professionally!

What you will be doing in the role of a Patient Navigator

Working with the Komen Patient Care Center’s team of highly trained professionals, the Patient Navigator provides support to a diverse population in a telehealth patient navigation model. The Patient Care Center powers Komen’s mission to save lives by addressing the most critical needs of our communities right now. Through personalized patient support, navigators identify and address barriers to care, ensuring people have access to the care they need to achieve health equity, and helping those with aggressive and deadly breast cancers get the unique support they need. 

The navigator will work directly with people concerned about breast cancer, including patients, caregivers and family members. The navigator will identify and address barriers to facilitate timely access to care throughout the breast cancer continuum and provide emotional support, education on a variety of breast health topics, guidance to navigate the health care system, and information on resources via phone calls/emails/text/chat. The navigator will provide support on a broad range of issues including financial needs, emotional wellbeing, and medical decision-making.  

What you will bring to the table 

• The primary objective of the Patient Navigator is to support Susan G. Komen in achieving our overall Vision and Mission by: 
• Assisting individuals with various breast health and breast cancer-related needs including: 
• assessing patient needs while providing emotional support, 
• identifying barriers to care and strategies to address and resolve them,  
• providing evidence-based information and 1x1 coaching to empower individuals in their communications and shared-decision making with providers, 
• serving as an essential link between individuals and community resources and facilitating connections for referral services 
• Complying with escalation protocol when identifying and handling high-intensity situations. 
• Adhering to the processes, policies, and procedures of the program, including the protection of personal health information. 
• Documenting all case interactions for evaluation and reporting purposes according to standard operating procedures in the Salesforce HealthCloud. 
• Engaging in ongoing professional development to continually improve our ability to support individuals within a changing healthcare and breast cancer landscape. 
• Actively engaging in one-on-one supervision and case study groups to support peer learning. 
• Serving as a representative of Komen’s navigation work for internal and external audiences. 
• Promoting and demonstrating appropriate person-centered service, with respect for cultural diversity and cultural responsiveness. 
• Consistently meets performance benchmarks as outlined in program policies and procedures. 
• Completing all other duties, as assigned. 

We know you have and will be able to

• Minimum of 2 years’ experience working as a patient navigator, case manager or social worker in oncology or community health setting. 
• Associate’s Degree: (Social Work, Public Health, Psychology, Human Behavior, or related field)  
• A clear and distinct speaking voice, accompanied by excellent oral, written interpersonal, communication, and customer service skills – demonstrating cultural awareness and sensitivity. 
• Ability to work collectively with other team members, community organizations, and the health care community. 
• Working knowledge of social determinants of care and how they impact patients’ ability to access services as well as their health, mental health, and overall wellbeing and outcomes. 
• Knowledge of de-escalation and emotional support techniques and ability to guide individuals in high-stress situations to the care they need. 
• Strong problem-solving and organization skills with the ability to prioritize and make decisions to deliver multiple objectives simultaneously. 
• Demonstrated computer proficiency in MS Office Products and ability to learn new software. 
• An openness to feedback and coaching from leadership. 
• Bilingual (English/Spanish required; other languages a plus).

We would love if you also have

• Social work experience, certified in oncology social work, licensed community health worker or certified patient navigator 
• In addition to the qualifications above the successful candidate should have:  
• Experience with Salesforce or other client relationship database(s). 
• Comprehension of the patient navigation core competencies and Oncology Navigation Standards of Professional Practice  

 So, what's in it for you?

Komen believes in the importance of taking care of our employees so that in turn they can be committed to supporting our critical mission to support those impacted by breast cancer and to help find cures.  This is what Komen provides away from the computer: 

• Approximate hourly range will be $18.97 to $23.08/hourly, exact compensation ranges are based on various factors including the labor market, job level, internal equity and budget. Exact salary offers will be determined by factors such as the candidate's skills, experience and geographic location.
• Health, dental, vision and a retirement plan with a 6% employer match
• Generous Paid Time Off Plan
• Flexible work arrangement in a fully remote working environment
• Bi-weekly work from home stipend
• Parental leave
• Tuition Reimbursement
• A culture of learning and development
• And so much more!

Komen provides a remote and/or home-based working environment for all active employees. Komen defines remote as the ability to work from any physical location within the U.S. where an employee can perform specified work duties without disruption or distraction.  Komen defines home-based roles as positions that are required to reside in a specific market.  Work schedules for both remote and home based are determined by the organizational needs of each department. 

Susan G. Komen is fair and equal in all its employment practices for persons without regard to age, race, color, religion, gender, national origin, disability, veteran status or sexual orientation. Additionally, we embrace Diverse Teams & Perspective, and we find strength in the diversity of cultural backgrounds, ideas, and experiences.

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The physical location for the candidate selected must be within the contiguous United States (we do not employ in AK, ID, MT, NM, SD, UT, WY).  In the event a move is expected to occur by the candidate selected, it must be approved by Komen's HR team prior to the move.