Patient Financial Services Representative, Amazon Health Revenue Cycle

As a member of the Amazon One Medical Senior Health Revenue Cycle team, the Revenue Cycle Analyst I will be responsible for supporting Amazon One Medical Revenue Cycle teams in providing transparent, educational and ethical healthcare Revenue Cycle practices along with easy to understand payment solutions, ensuring that our patients receive the best experience available. This role reports into the Manager I, Revenue Cycle.
As part of Amazon Health Services, you will find yourself working with exceptionally talented and determined people committed to driving financial improvement, scalability, and process excellence. To support the growth of Amazon Health Services, this candidate must possess a strong passion for accountability, setting high standards, raising the bar, and driving results through constant focus on improving existing and future state operations, systems, and processes in collaboration with Management.

Key job responsibilities
Proactively reaching out to patients with open balances and assisting them with payment options
Assisting with our member’s needs via the applicable tasking systems to provide the best customer service while answering complex patient inquiries for billing cases and questions.
Maintaining service level agreements relating to response time to patients and internal tasks, while prioritizing responsibilities, problem solving, and thinking critically as you perform your regular duties and accommodate other time sensitive tasks as they arise.
Educating admins and patients to better understand health insurance benefits regarding open balances
Investigating claims through insurance to ensure they were processed according to the patient benefit plan
Contacting patients when payments are unable to be processed (i.e. bounced checks, declined cc’s) to offer options for resolution
Reviewing and applying patient credits to ensure they are being utilized efficiently
Managing the member statement process, by ensuring bills are efficiently and accurately sent
Omission of specific duties does not exclude them from this position if the work is similar, related or a logical assignment for this position

Basic Qualifications

● 2+ years of employment in a primary healthcare or outpatient care setting required.
● 2+ years experience in complex healthcare customer service, insurance accounts receivables, or cash posting setting required.
● Experience with Medicare/Medicare Advantage required.
● Maintaining service level agreements relating to response time to patients and internal tasks, while prioritizing responsibilities, problem solving, and thinking critically as you perform your regular duties and accommodate other time sensitive tasks as they arise.

Preferred Qualifications

● Strong attention to detail.
● Exceptional communication and interpersonal skills.
● A proven track record of seeing projects through to completion and thorough follow through and an ability to work independently with a strong attention to detail.
● Proven ability to solve complex problems.
● Driven to ask questions and find solutions.


Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200/year in our lowest geographic market up to $62,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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