Patient Financial Navigator Sr

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0, Shift: 8:30 - 5:00p, Schedule: Mon - Fri

Position Summary

The Senior Patient Financial Navigator at MultiCare is a vital role in assisting patients and families to access financial resources. In this position, you will evaluate the financial situations of uninsured or underinsured patients and determine eligibility for financial assistance helping to ensure health care for all community members.

Responsibilities

• You will explain topics of insurance coverage, treatment costs, local and national alternative coverage opportunities, and financial assistance opportunities to the patient, relative or patient's representative
• You will provide expertise and education in the areas of Medicaid eligibility, Social Security Disability and any available government programs
• You will work with self-pay patients that do not qualify for government assistance programs to resolve accounts
• You will recommend patient services for charity write-off

Requirements

• Associate’s degree with business emphasis, public health administration or similar degree preferred
• One (1) year of business or college course work required - relevant experience may be considered in lieu of education requirements
• Completion of a medical terminology course or proficiency preferred
• Certified as an Application Counselor (CAC) or obtain certification within 90 days of hire
• Five (5) years of experience in healthcare collection, financial counseling, insurance benefit verification and/or precertification, third party payer, Medicaid case work or billing experience of which two years is as a Washington State Certified Navigator

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

• Belonging: We work to create a true sense of belonging for all our employees
• Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
• Market leadership: Washington state's largest community-based, locally governed health system
• Employee-centric: Named Forbes “America’s Best Employers by State” for several years running
• Technology: "Most Wired" health care system 15 years in a row
• Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
• Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $24.33 - $35.01 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.

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