Patient Financial Navigator Sr
Working Virtually
You Belong Here.
At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.
FTE: 1.0, Shift: Days, Schedule: Monday - Friday 8:30am - 5:00pm
Position Summary
The Senior Patient Financial Navigator at MultiCare is a vital role in assisting patients and families to access financial resources. In this position, you will evaluate the financial situations of uninsured or underinsured patients and determine eligibility for financial assistance helping to ensure health care for all community members.Responsibilities
You will explain topics of insurance coverage, treatment costs, local and national alternative coverage opportunities, and financial assistance opportunities to the patient, relative or patient's representative
You will provide expertise and education in the areas of Medicaid eligibility, Social Security Disability and any available government programs
You will work with self-pay patients that do not qualify for government assistance programs to resolve accounts
You will recommend patient services for charity write-off
Requirements
Associate’s degree with business emphasis, public health administration or similar degree preferred
One (1) year of business or college course work required
Completion of a medical terminology course or proficiency required
National Association of Access Management Certification preferred
Certified as an Application Counselor (CAC) within 90-days of employment
Minimum five (5) years of experience in healthcare collection, financial counseling, insurance benefit verification and/or precertification, third party payer, Medicaid case work or billing experience required
Our Values
As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
Why MultiCare?
- Belonging: We work to create a true sense of belonging for all our caregivers
- Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
- Market leadership: Washington state's largest community-based, locally governed health system
- Employee-centric: Named Forbes “America’s Best Employers by State” in 2023
- Technology: "Most Wired" health care system 15 years in a row
- Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
- Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn
Pay and Benefit Expectations
We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $24.33 - $35.01 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.Associated benefit information can be viewed here.
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RestrictionsWorking Virtually
Benefits/PerksCompetitive salary Comprehensive benefits package Dental Dental benefits Flexible schedules Medical Medical benefits Opportunities for growth Paid Time Off Retirement Retirement benefits Safe workplaces Sense of belonging
Tasks- Determine eligibility for financial assistance
- Evaluate financial situations
- Explain insurance coverage and costs
- Provide expertise in medicaid and government programs
- Resolve accounts for self-pay patients
Billing Charity write-off Collaboration Financial counseling Government programs Healthcare Insurance Insurance benefit verification Leadership Medicaid case work Medical terminology Organization Patient services
Experience5 years
EducationAdministration AS Associate's Degree Business Business emphasis Healthcare Public health administration
CertificationsCertified application counselor National association of access management certification
Timezones