Patient Experience Liaison - Michigan

Otsuka Digital Health, Inc's Patient Experience Division is designed to support patient, caregiver and HCP needs in an evolving healthcare environment. The patient support model is built around where patients get their care—locally, with the intent to better serve patients, caregivers, and healthcare providers, delivering a higher quality experience that improves patient care.

The Patient Experience Liaison (PEL) reports to Patient Experience and collaborates with Ecosystem Leads, Health Science Advisors (HSAs) and Clinical Science Liaisons (CSLs) to understand and address patient support need within their assigned Ecosystem. The PEL works with patients, care partners, HCPs, and staff to support patients as they start prescribed treatment and follow their treatment plan. The PEL supports patients by addressing treatment access and affordability obstacles, offering care coordination, raising awareness about local community resources/solutions, and improving the patient experience within the local healthcare landscape.

The PEL makes contributions in treatment access and patient experience within their assigned ecosystem.

The PEL will report to the Regional Patient Lead (RPL).

Job Description

• Work with sites of care to support appropriate patient access to prescribed Otsuka products. Address emergent medication access issues through consultative support.
• Collaborate with Otsuka Matrix Team members to understand patient support needs, address treatment access obstacles, and follow up on case progress and resolution.
• Educate providers and staff on local access, coverage, approval processes, potential cost concerns, availability expectations, and transition of care options.
• Educate sites of care about medication access topics, such as medication coverage and access, local payer requirements, Prior Authorization requirements, Transition of Care options, and Otsuka Patient Support resources.
• Create/replicate treatment access solutions that have an impact on an ecosystem level.
• Collaborate with ecosystem team on non-promotional business planning activities.
• Ensure all field patient education activities are compliant with all applicable laws, regulations, and guidance within ODH policy and procedures.
• Act as a role model for Otsuka and the Patient Experience and Support division.

Competencies

Demonstrated experience and ability in the following areas:

• Ensures Accountability while Managing Complexity and Ambiguity
• Territory Management & Planning
• Strategic mindset
• Orientation toward action
• Resourcefulness
• Planning and alignment
• Instilling trust
• Situational adaptability
• Customer focus
• Foundational understanding of industry legal, regulatory, and compliance landscape.
• Strong collaboration and communication skills, both written and verbal.

Experience

• 1+ years of experience in the Pharmaceutical/Biotech or healthcare field
• Previous experience with SPs, copay card programs, insurance plans, and the treatment access process (PA, appeal, peer-to-peer)
• Knowledge of patient support programs, billing, pharmacy/medical claims processes, and personnel in several healthcare settings including community health centers, hospitals, physician offices and infusion centers.
• Demonstrated capacity to communicate about insurance coverage, benefit verification, prior authorization, and the process of treatment access across sites of care.
• Demonstrated capacity to understand and communicate about medication access issues from a patient and provider perspective, with an ability to effectively interact and navigate within various sites of care (physician office, hospital, pharmacy, etc.).

Education

Bachelor's/ Master's degree.

Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.

Minimum $117,027.00 - Maximum $167,420.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate’s job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws.

Company benefits: Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.

Come discover more about Otsuka and our benefit offerings; https://www.otsuka-us.com/careers-join-otsuka.

Disclaimer:  

This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. 

 

Otsuka is an equal opportunity employer.  All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.   

 

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability.  You can request reasonable accommodations by contacting Accommodation Request. 

Statement Regarding Job Recruiting Fraud Scams

At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives.  They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.

Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.

Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.

To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website https://vhr-otsuka.wd1.myworkdayjobs.com/en-US/External.

Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka’s call center at: 800-363-5670. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: https://www.ic3.gov,  or your local authorities.

Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (“Otsuka”) does not accept unsolicited assistance from search firms for employment opportunities.  All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka’s application portal without a valid written search agreement in place for the position will be considered Otsuka’s sole property.  No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Apply