Patient Engagement Specialist

Your Future is our Future

At Lumeris, we believe that our greatest achievements are made possible by the talent and commitment of our team members. That's why we are actively seeking talented and collaborative individuals who are passionate about making a difference in the healthcare industry. Join us today as we strive to create a system of care that every doctor wants for their own family and become part of a community that values its people and empowers you to make an impact.

Position:Patient Engagement Specialist

Position Summary:Responsible for engaging patients to schedule, coordinate and optimize in-home and virtual health assessments. Supports outreach efforts to improve population health management, including cost, quality, access, network optimization, and general principles of documentation and coding. Supports and impacts the success of the program by engaging patients to promote adoption of health assessments.

Job Description:

Primary Responsibilities

• Completes outreach to patients telephonically to engage, promote, and schedule house calls visits, either in the home, in-office or virtual appointments. 
• Maintains targeted call averages and other key metrics that ensure program success and volume goals are met.
• Provides patient education on purpose of the assessment, benefits and available services and screenings.
• Assists patient/family with scheduling appointments with appropriate providers/staff; and coordination of durable medical equipment (DME) and supplies.
• Follows established protocols. Escalates urgent and/or life-threatening concerns appropriately.
• Leverages engagement and other soft skills to ensure patient satisfaction.
• Connects patients to appropriate resources based on identified needs, such as Case Management or Customer Service.
• Understands market practices and collaborates to achieve population health initiatives.
• Assists with staffing the practice’s inbound line to assist patients, other practices, or vendors with their needs.
• Performs other duties as assigned.

Qualifications

• Associate in healthcare related field, LPN, or equivalent with advanced training
• 1+ years of strong telephonic outreach or the knowledge, skills, and abilities to succeed in the role
• Ability to operate in a fast-paced and dynamic environment
• Effective communication skills with the ability to interact with multi-disciplinary teams and patients
• Good time-management and project management skills, including the ability to plan, interpret basic processes/programs, escalate issues in a timely fashion, and ensure adherence to timelines
• Strong organization and customer service skills, detail-oriented, and ability to consistently meet and track timelines and goals

Preferred

• 1+ years of healthcare experience (i.e., health coach, medical assistant, practice-based role, patient navigation, etc.) or the knowledge, skills, and abilities to succeed in the role

Working Conditions

• While performing the duties of this job, the employee works in normal office working conditions.

Disclaimer

• The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.

#LI-Remote

Lumeris is an EEO/AA employer M/F/V/D.

The hiring range for this position is:

$39,000.00-$48,150.00

Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. This role may also be eligible for incentive compensation. At Lumeris, we are committed to providing a total rewards package that supports your overall well-being. Our benefits include medical, vision, dental, well-being programs, 401(k) with company matching, life insurance, paid time off including paid leave, and so much more. Learn more by visiting our Careers Page.

Member Facing Position: Yes- Member or Patient Facing Position

Location:Arkansas, Illinois, Indiana, Missouri, Ohio, Remote, USA

Time Type:Full time

Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment. Apply