Patient Engagement Specialist III

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

This position is responsible for focusing on customer acquisition and retention by providing prospective members with all qualifying services available and creating solutions that best fit the member’s needs. This includes daily outbound calling to potential members referred to the company across multiple channels and/or “disconnected” from services for various reasons.

This role...

• Interacts with external and internal customers in a professional, helpful, and courteous manner.
• Processes new member referrals and enter member information into company databases.
• Calls members to verify referral information and explain services being offered by referring agency.
• Manages incoming phone calls by responding to request and assisting with inquiries.
• Researches member history and using best practices to enroll/retain potential members.
• Reports any identified complaints or concerns to the appropriate party.
• Answers member questions using scripted and non-scripted responses.
• Maintains access to, and security of, highly sensitive materials.
• May be responsible for assisting with device troubleshooting.
• May be responsible for patient offboarding.
• Communicates regularly and clearly with supervising team members.
• Drives positive change to achieve both departmental and company-wide metrics.
• Demonstrates a professional attitude, sound judgment, and empathy in all interactions with patients, caregivers, and other internal/external healthcare team members.
• Participate in other projects or duties as assigned.

We are excited to speak to someone with the following...

• High School Diploma or GED required.
• Associates or Bachelors degree in a health related field a plus.
• Two (2) plus years of related professional experience.
• EHR/CRM experience preferred.
• Experience working with the senior population in home health, clinics, or other health service setting is preferred.
• Or equivalent combination of education and/or experience.
• Ability to work flexible hours and overtime when needed.
• Self-motivation and the ability to work independently and with teams.
• Proficient in the use of Word, Excel, Outlook, and PowerPoint.
• Exceptional oral and written communication skills.
• Proficient in managing multiple tasks as the same time.
• Empathy, patience, and passion for delivering a phenomenal patient experience.
• Highly personable, social telephone manner.
• Able to inform, reassure, and roll with resistance as needed.
• Ability to thrive in a fully virtual environment.

Salary: $18.81/hr - $21.40/hr

Schedule: Monday-Friday 11:30am-8:00pm (EST)

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.  We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. 

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com