Patient Engagement Manager

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. 

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. 

See what life is about at BCD M&E at bcdme.com/careers

About the Role
Join our dynamic team as a Patient Engagement Manager (PEM)! In this pivotal role, you'll be the go-to person for all things patient solutions, ensuring a seamless and elevated experience for our patients. You'll manage everything from compliance controls to travel arrangements, all while building strong relationships with stakeholders. If you're passionate about patient-centricity and thrive in a fast-paced environment, this is the perfect opportunity for you!

- Serve as the primary contact for patients and project managers.
- Tailor support solutions and lead process discussions.
- Manage compliance and travel arrangements for patient programs.
- Create and update budgets while communicating with clients.
- Collaborate with cross-functional teams to enhance existing processes.

You're Good At
We’re looking for someone who excels in a variety of areas! If you have a knack for organization and a passion for customer service, you’ll fit right in. Here’s what you should bring to the table:

- Exceptional customer service skills with a proactive approach.
- Strong organizational and multitasking abilities under pressure.
- Ability to analyze data and present findings clearly.
- Creative problem-solving skills to address patient and vendor needs.
- Excellent written and verbal communication skills for effective collaboration.

You Might Also Have
While we have some must-haves, we also appreciate a few extra skills that can make you shine even brighter in this role:

- Experience in the life sciences or healthcare industry.
- Proficiency in Microsoft Office, especially PowerPoint.
- A degree in a relevant field or equivalent experience.
- Knowledge of travel and meeting management programs.
- A creative mindset with a passion for process improvement.

If you’re ready to make a positive impact and help shape the patient experience, we’d love to hear from you!
 

THE PERKS

Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move
The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.
 

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Patient Engagement Manager  is between $60,000 - $75,000 The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.

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