Patient Coordinator

Company Description

Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary tests, vast data sets and advanced analytics. The Guardant Health oncology platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs across all stages of the cancer care continuum. Guardant Health has commercially launched Guardant360®, Guardant360 CDx, Guardant360 TissueNext™, Guardant360 Response™, and GuardantOMNI® tests for advanced stage cancer patients, and Guardant Reveal™ for early-stage cancer patients. The Guardant Health screening portfolio, including the Shield™ test, aims to address the needs of individuals eligible for cancer screening.

Job Description

The Patient Coordinator is responsible for engaging with patients due for cancer screening, identifying barriers to cancer screening, facilitating the organization of phlebotomy, and answering questions related to Guardant Cancer Screening tests. The coordinator will provide exceptional support to Guardant Health Screening and Patient Navigation. The coordinator must possess the ability to communicate professionally and effectively with all individuals, including external customers and internal Guardant Health personnel.

Essential Duties and Responsibilities:

• Receive and respond to telephone, email as well as web inquiries.
• Document all triage and follow up activities.
• Monitors patient information and result tracking in Salesforce.com.
• Adheres to Standard Operating Procedures (SOP’s) pertaining to Patient Navigation requirements.
• Performs quality checks to ensure accuracy of data entry.
• Works with the screening team to ensure client information is correct.
• Manage and distribute materials as requested.

Qualifications

Experience preferred with healthcare, medical terminology, and interacting with patients

• High school diploma, or its equivalent required with healthcare experience. Associate or bachelor's degree preferred.
• Strong ability towards teamwork that is comprised of patients, colleagues, contractors, and leaders.
• Ability to speak Spanish preferred
• Flexibility to multitask and take on various projects.
• The ability to work with self-discipline, good judgment, and independence in a dynamic office setting.
• Excellent written and verbal communication skills are required, as is computer proficiency.
• Solid experience using  Microsoft Office (Word, Excel).
• Full Time position, working hours based on operational need (Monday - Friday 11:00 am - 8:00 pm Pacific time).
• Patient Coordinator has the potential to be a hybrid/remote position for the right candidate

Qualifications

Qualifications

• Experience preferred with healthcare, medical terminology, and interacting with patients
• High school diploma, or its equivalent required with healthcare experience. Associate or bachelor's degree preferred.
• Strong ability towards teamwork that is comprised of patients, colleagues, contractors, and leaders.
• Ability to speak Spanish preferred
• Flexibility to multitask and take on various projects.
• The ability to work with self-discipline, good judgment, and independence in a dynamic office setting.
• Excellent written and verbal communication skills are required, as is computer proficiency.
• Solid experience using  Microsoft Office (Word, Excel).
• Full Time position, working hours based on operational need (Monday - Friday 11:00 am - 8:00 pm Pacific time).
• Patient Coordinator has the potential to be a hybrid/remote position for the right candidate

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Additional Information

Hybrid Work Model: At Guardant Health, we have defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.

The US hourly range for this full-time position is $17.35 to $27.40 The range does not include benefits and, if applicable, overtime, bonus, commission, or equity. The range displayed reflects the minimum and maximum target for new hire salaries across all US locations for the posted role with the exception of any locations specifically referenced below (if any).

Within the range, individual pay is determined by work location and additional factors, including, but not limited to, job-related skills, experience, and relevant education or training. If you are selected to move forward, the recruiting team will provide details specific to the factors above.

Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.

Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to Peopleteam@guardanthealth.com

Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

All your information will be kept confidential according to EEO guidelines.

To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants.

Please visit our career page at: http://www.guardanthealth.com/jobs/