Patient Care Representative Team Lead

At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.

In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

We are looking for a Patient Care Representative Lead to help us manage and scale our Care Team. This position will play a critical role in our success with delivering high quality care to our patients.

Reporting to the Manager, Patient Care you will manage a group of incredibly skilled and empathetic individuals and will be crucial in delivering a comprehensive patient experience; helping us ensure that our patients are cared for throughout their surgical process. You’ve hustled, you’ve created, you’ve implemented, and you love the intensity of a startup in high-growth mode.

This is a full time remote position. We are open to candidates in any U.S. time zone. The salary range for this role is $70k - $80k plus bonus.

You’re excited about this opportunity because you will...

• Ensure a differentiated, high-touch experience for each patient
• Mentor, coach, and motivate direct reports through demonstration of best practices and leading by example
• Collaborate with management to develop strategic, operational, and technological solutions for improving quality, while also reducing the cost of care delivered
• Demonstrate ongoing oversight of care team activities
• Evaluate performance metrics including but not limited to patient satisfaction, utilization trends, queue KPIs, engagement rates, staff productivity, and other department/organizational metrics
• Implement standards to maximize productivity, quality, and an outstanding patient experience
• Assess and resolve any escalations from our patients
• Onboard new team members quickly and efficiently, whether in a remote or in-person environment

We’re excited about you because…

You have experience in the digital health space …