Patient Care Operations Specialist

At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.  

In 2014 Carrum reinvented the Center of Excellence (CoE) category in digital health. We are the only company in this space with a digital platform and mobile app powering this novel marketplace. Today, most of the US population lives within a 3 hour driving distance of a Carrum CoE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $50M in aggregate from investors like Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

We are looking for a Care Operations Specialist to help us build and execute scalable processes that are critical to the success of our Patient Care Organization. Reporting to the Manager, Patient Care Operations, you will own the patient travel experience at Carrum are responsible for the ongoing execution of the patient travel program.

The salary range for this role is $50,000 - $60,000 depending on geography and level of experience, plus equity and an annual bonus.

You’re excited about this opportunity because you will…

• Own patient travel at Carrum. You are responsible for making sure the process works for our patients and works for us as an organization.
• Analyze travel workflows and make suggestions to improve efficiency and effectiveness.
• Assist with new client and new provider onboarding and ensure that workflows are updated to account for any necessary changes.
• Evangelize standardization and simplification whenever possible and help ensure best practices are followed by your peers on the Patient Care Team.
• Work cross-functionally with your peers in the Patient Care, Client Success, and Provider Operations teams to solve problems and respond to their needs as it pertains to patient travel.
• Own processing and execution for other critical patient tasks.

We’re excited about you because…

You have experience in the digital health space with experience leading teams in a start-up environment that work directly with …