Patient Care Concierge (East Coast - Afternoon Shifts)

About Allara:

Allara is a specialty care platform built for millions of people living with complex, hormonal and gynecologic conditions such as polycystic ovary syndrome (PCOS) and endometriosis. Allara makes expert healthcare accessible online by connecting patients with qualified medical practitioners and Registered Dietitians who have a deep understanding of hormonal and metabolic care. Allara is backed by leading investors including GV (Google Ventures).

About the Role:

Allara is looking for a Patient Care Concierge to join our team to support our patients as well as our practitioners. We believe patient experience is one of the most important and essential roles in our company. For that reason we are looking for someone that can help us to fulfill our mission of building a better women’s healthcare experience. You will work with both patients and providers to ensure our patients are getting the care they need.

Key Responsibilities:

• Deliver amazing service to our patients by communicating through messaging, email and phone
• Support our clinicians with patient coordination as well as actively seek to improve the provider workflow
• Provide ongoing case management and chart reviews to ensure patients are ready for their appointments
• Answer user questions about our product and provide personalized online appointment booking support
• Work with patients and providers to make sure their medical needs - including laboratory orders and prescriptions - are being fulfilled
• Triage calls from pharmacies, external providers and insurance companies
• Relay customer insights to support product development
• Provide other duties as assigned

Required Qualifications:

• A background in customer facing roles, with a preference for experience with healthcare
• Strong attention to detail - you won’t let any patients or tasks fall through the cracks
• Dedication to delivering excellent patient service in the pursuit of better healthcare outcomes
• Problem-solving skills to help find creative solutions to patient needs
• Excellent written and verbal communication skills
• Empathy for patients and commitment to work with discretion as you would be working with sensitive data
• Prior experience with working remotely in a healthcare setting
• Strong computer skills, including the ability to simultaneously navigate an EMR and other tech platforms
• Reliable internet connection, computer or laptop and a quiet space to work

Preferred Qualifications

• Experience working with sensitive health information
• Experience as a medical assistant, in social work, nursing, public health or related field
• Knowledge and ability to read and understand medical notes to support patient follow-up

Extras

• 100% remote and can be done anywhere
• Part-time and hourly to start (20 hours per week), with the opportunity to convert to a full-time role
• $20/hour

At Allara, we believe in celebrating everything that makes us human and are proud to be an equal-opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. We’re an Equal Opportunity Employer and do not discriminate against candidates or patients based on race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.