Patient Access Specialist

Position Overview:

Manage all incoming calls, referrals from emails and OCC’s central fax number, general emails, portal questions, medical records requests, and inquiries to the OCC Divisions

Essential Functions:

• Promptly address patient phone calls in a friendly, efficient manner and usher patients toward solutions
• Accurately document patient request in Veradigm EHR to communicate with clinical teams
• Transfer business calls or requests accurately to internal resources or divisions
• Ensure patient satisfaction through prompt efficient service in a courteous and professional manner
• Communicate with divisions through phone, Microsoft Teams, etc., for STAT appointment scheduling.
• Abide by all patient privacy and HIPAA expectations
• Other administrative support and tracking duties as assigned
• Task referral to the appropriate division for scheduling through Phreesia.
• Contact patients to gather more information to manage unassigned referrals and not supported specialties referrals.
• Manage referrals received on OCC’s universal fax number and via email.
• Pull success numbers from Phreesia for monthly review of incoming requests.
• Reviews all referrals for accurate assignment
• Liaison to outside referral source teams
• Other referral duties as assigned

Pay & Benefits:  

• $19 - $23 per hour
• Medical, Dental and Vision Insurance
• Generous PTO package and paid holidays 
• Company-paid life insurance and long-term disability insurance 
• Ability to purchase accident insurance, short and long-term disability insurance. 
• Opportunities for internal training and development 
• Retirement Plan eligibility after one month of service with eligibility in company profit sharing 
• Most positions offer Monday – Friday work schedules 

Required Qualifications and skills:

• Knowledge of orthopedic office procedures and terminology
• 1 year of direct patient interaction/experience in a medical, insurance, or healthcare related industry
• Proficient with phone system capabilities and Microsoft Office 365 products
• Previous experience working with an EMR system
• Knowledge of HIPAA regulations
• Patient centered outlook and willingness to problem solve
• Highly detail oriented with excellent follow through to see tasks to resolution.
• Strong organization skills
• Strong and clear written and verbal communication skills
• Possesses a high degree of self-motivation and produces high quality work with minimal supervision

Desired Qualifications and Skills:

• Previous orthopedic practice experience
• Working knowledge of Veradigm, Ring Central, and Phreesia

Working Conditions:

• Hours of business are Monday – Friday from 8:00am - 5:00pm.
• Constant viewing of computer monitor, mousing, typing and talking.
• Able to stoop, lift carry and push/pull 10 pounds or more
• On occasion, some early, late, and overtime hours may be required.