Parts Specialist

Lonestar Forklift is an established and customer-focused material handling equipment dealership with 30+years of proven success and 10 branch locations in Texas. Lonestar offers new equipment, used equipment, rentals, service, parts, fleet management, and training for our loyal customers, providing comprehensive solutions for unique business needs.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and entrepreneurial work culture where you can develop and advance your career while focusing on meaningful work.  

The Opportunity

Lonestar Forklift is looking for a customer service-oriented Parts Specialist to join our team in Houston, Texas. In this role, you will be responsible for handling Parts customer inquiries and providing technical and sales support to our customers and the Service department.

Essential Duties & Responsibilities 

As the Parts Specialist for Lonestar, your key responsibilities will include:  

• Respond to all incoming Parts customer inquiries
• Provide customers with multiple solutions in terms of parts pricing and availability
• Manage key Parts customer accounts, ensuring frequent communication and high customer satisfaction
• Follow up on outstanding quotes to close all possible orders
• Collect payment and process customer credits in a timely manner
• Work closely with Parts and Service teams to organize the ordering and delivery of parts
• Identify and request parts to add to branch inventory

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:  

• Previous related parts experience
• Strong proficiency with MS Office Suite (Word, Excel, Outlook)
• A customer service mindset and excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Confident self-starter with the ability to work autonomously
• Ability to thrive in a fast-paced and dynamic work environment

Benefits & Perks

Lonestar Forklift is proud to offer competitive compensation and flexible benefits coverage for all eligible employees:  

• Comprehensive medical, vision, and dental benefits for you and your dependents
• Life Insurance, Short Term Disability, and Long Term Disability – 100% employer paid
• Employee assistance programs
• 401K matching
• Ongoing professional development opportunities

The base pay range for this role is: $24 to $28 per hour, depending on experience.

This is an onsite role based in Houston, Texas.

Lonestar Forklift would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law. 

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