Partnership Specialist, Supply Operations (Remote)
Boston, MA
ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.
Our Supply Operations team is focused on building effective and scalable offerings while continuing to ensure that our customers are thrilled with our restaurant supply, and that our restaurants are happy, growing, and engaged as new demands arise. We are looking to grow our team of Partnership Specialists to help support this mission. These individuals will focus on the acquisition and training of our network of restaurants which power our Relish program. In addition, as our business evolves these individuals will be part of a team that tackles a variety of strategic and operational initiatives to better serve our customers and restaurant partners alike.
What You'll Do:
- Identify appropriate restaurant partners from the ezCater marketplace and call restaurants in order to grow a strong supply network that delights our customers and meets the demands of each opportunity
- Effectively navigate conversations surrounding program benefits, partnership expectations, commission, operational capacity, delivery logistics, and menu
- Try and track strategies for driving successful engagement with our restaurants, and onboarding restaurants onto our program in a way that is operationally efficient and drives reliable and successful outcomes for our customers
- Collect requirements swiftly and accurately from restaurants and communicate information to internal teams
- Thoroughly document your process and progress in our CRM to maintain an organized pipeline
- Directly train, own communication with, and be responsible for new restaurant performance as they execute their first orders
- Think outside the box to help identify the best restaurants in our supply network to meet the needs of our customers
What You Have:
- 3+ years of relevant experience, ideally in a sales or onboarding/implementation role
- Experience operating in a high performing culture
- Ability to create quick relationships that generate strong results
- Highly productive and clear …
This job isn't fresh anymore!
Search Fresh JobsJob Profile
Remote
Benefits/Perks24/7 customer service 401(k) All-you-can-eat vacation Dental Dental Insurance Equity Flexibility Flexibility around work/life balance Great flexibility around work/life balance Health/dental/FSA Long-term disability insurance Market salary Medical Medical Insurance Radical transparency Sane working hours Stock options Terrifically compelling opportunity Vision Insurance
Tasks- Communicate with internal teams
Adaptability Communication CRM Customer service Implementation Logistics Marketplace Onboarding Relationship building Sales Training
Experience3 years
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9