Partner Solutions Analyst

Job title: Partner Solutions Analyst

Reports to: Director, Strategic Client Solutions

Department: Strategic Initiatives

Location: Remote

Grade: 16

Our Company: Priority Technology Holdings, Inc. is a leading financial technology company that specializes in providing integrated payments and banking solutions. Our innovative native platform empowers businesses to effortlessly collect, store, and send money in a scalable manner. We are committed to revolutionizing the way companies handle their financial transactions by offering cutting-edge technology and exceptional customer service. 

Job Summary: As a Partner Solutions Analyst, you’ll have the opportunity to help drive growth for both our customers and Priority by building key relationships with our partners in top marketing and sales channels. You’ll help understand use cases, define flows, scope, prioritize the development of new and existing features that allow our merchants to succeed by helping them integrate with our product. 

RESPONSIBILITIES: 

• Coordinate multiple Enterprise level partnerships between Priority and its partners/prospects. Work as the liaison between these partnerships and various internal teams including Product Development, Support, T&S, Legal and Sales. 

• Work with partners, internal teams, and external agencies (as applicable) to define the project, partner requirements/use cases, solution flows including feature requirements and scope. 

• Project manage all work related to active projects. This includes maintaining reports, tracking risks, issues, and decision logs. 

• Proactively communicate project progress, roadblocks, successes, and failures to internal and externally in both virtual meetings and writing. 

• Work with the Solutions Engineering counterparts to identify the right integration solution for our partners

• Work with the Product leads to prioritizing scope for upcoming sprints while balancing requirements of the relevant partners. This will be done for new features, technical chores/debt recovery, contractual obligations, etc. 

• Proactively monitor risks to anticipate issues and actively seek out, track, and remove barriers.

MINIMUM REQUIREMENTS:

• MS in Computer Science/Information Systems or similar field. 

• 2+ years of experience managing relationships with/acting as key liaison to external partners. 

• Experience and knowledge of RESTful APIs. 

• Experience driving the definition and execution of features and products, with significant experience facilitating technical discussions and answering questions about technical product development. 

• Must be willing to work US based hours. 

• Consistent track record in becoming a trusted partner. 

• Excellent interpersonal skills. 

• Attention to detail. 

• An eye for process improvement. 

• Can own complex efforts and manage the risks. 

• Effectively mediate between different interests, priorities, and personalities. 

• Are an influencer who knows how to create or rally alignment and build consensus.

• Ability to identify open questions or areas of ambiguity and facilitate conversations with the right people to resolve those unknowns. 

• Flexibility in problem-solving and handling uncertainty, adapting, and changing as needed.

PREFERRED REQUIREMENTS:

• Preference for those with strong knowledge of the payments industry. 

• PMP Certification. 

• Has worked with and on distributed interdisciplinary teams.

Compensation and Benefits:

• Compensation range: $64k - $91k 

• End of Year Discretionary Bonus 

• Unlimited PTO after year 1 (3 weeks to start) 

• Medical, Dental & Vision 

• 401k Match 

• Education Expense Reimbursement 

• Gym Membership Reimbursement

Traditional Physical Requirements

• Requires prolonged sitting, standing, bending, stooping and stretching. 

• Requires the ability to lift 10 pounds. 

• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction). 

Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.