Partner Quality Specialist II

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Troy, MI, Franklin, TN, Dallas, TX

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. 

About the Role:

The Partner Quality Specialist II works with internal and external Partners on the review of marketing material to ensure compliance with all Pathward, Network, and Regulatory guidelines and supports successful program implementations and maintenance.

What You Will Do:

• Review and approval of marketing materials against work papers to ensure quality and adherence to Pathward, Network, and Regulatory guidelines.
• Key participant on the Partner relationship team. Establish and maintain strong relationships with Partners through regular communication via phone, email, and meetings.
• Collaborate with internal teams, including legal, compliance, and network operations, to address client needs and deliver solutions.
• Facilitates, drives, and completes department specific program implementation tasks.
• Completes submissions of programs to payment networks for their review and approval.
• Trains Partners on and monitors their use of the marketing submission portal.
• Manages the self approval process for assigned Partners by training them on the process, encouraging utilization, and ensuring Partners are meeting and maintaining qualification levels.
• Maintains a thorough understanding of assigned Partners and their programs.
• Builds relationships with internal and external stakeholders.
• Conducts periodic reviews of Partners compliance to guidelines and rules and completes reports of the findings.
• Remediates applicable Compliance Review findings.
• Meets or exceeds all Service Level Agreements as defined by department criteria for Specialist II.
• Meets or exceeds acceptable Quality Review scores as defined by department criteria for Specialist II.
• Participates in enterprise projects relating to …