Partner Marketing Manager

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

We’re looking for our first Partner Marketing Manager to build and manage our growing partner marketing programs and to support future partner launches and marketing opportunities. You’ll craft impactful partner marketing strategies and own the tactical execution of the campaigns supported by the broader marketing organization. You’ll build deep relationships with our partners across a breadth of industries including Logistics, Travel, Tech, Financial Services, and more. This role will report into the Solutions Product Marketing team and will partner closely with the Marketing team, the GTM leadership team, and the Developer Platform Product Manager. 

What will you be doing?

• Serve as the go-to person for our partner marketing efforts and collaborate with the growth marketing team to execute on partner marketing campaigns including events, webinars, social, and other channels

• Create a partner marketing playbook that codifies cross-functional marketing support provided to our partners and maintain a partner marketing calendar for internal visibility

• Develop and partner with the content team on key assets like customer case studies, co-branded ebooks and webinars

• Join discussions with potential partners, discuss the value of partnering with Front, and build strong co-marketing relationships that drive revenue

• Form a point of view on top partner candidates with …