Outreach and Engagement Director

A TEAM OF DIFFERENCE MAKERS:

At Author Health, we are dedicated to a field-based, home-based care model, ensuring we meet our members right where they are, in their homes, and their communities. We are seeking professionals who are willing to go the extra mile to connect with our members in a high-tech environment where we are there at all times assisting the members. We value non-judgmental, respectful, and empathetic interactions, aiming to meet the unique needs of each member. Immerse yourself in the realm of specialized care at Author Health. Our primary mission is to deliver outstanding care for seniors battling with serious mental illnesses (SMIs) and substance use disorders (SUDs). We are committed to making a significant impact in the lives of our most vulnerable population. With our advanced technology, our members can enjoy a stress-free experience as we provide all the necessary services. Join us in our mission to revolutionize healthcare.

The Outreach and Engagement Director will lead and develop a high-performing outreach field team responsible for engaging and enrolling new patients into Author Health’s services. This in-market leader will leverage their expertise in cold outreach, sales strategy, and metrics-driven team management to expand access to care for the geriatric population suffering from severe mental illness, substance use disorders, and dementia.

The ideal candidate combines strong leadership skills with empathy, adaptability, and a results-oriented mindset. The leader should be excellent at training, supporting people to problem solve, and helping people achieve goals.  They will ensure their team excels in connecting with individuals with health and social vulnerability and meeting enrollment targets while upholding our mission to provide compassionate, patient-centered care.

WHAT IS YOUR SUPERPOWER?

Leadership & Team Development

• Recruit, train, hold accountable to metrics, and mentor a field team of market-based Outreach Liaisons (OLs) to build a collaborative, high-performing culture.
• Develop team members’ skills in cold outreach, patient engagement, and service education.
• Conduct regular team meetings, one-on-ones, and performance evaluations to ensure continuous improvement.
• Actively problem solve to help OLs achieve their goals and drive company performance.
• Support work to grow and scale the field-based Outreach Liaisons

Strategic Outreach Execution

• Design and implement outreach strategies tailored to the geriatric population, focusing on their unique needs and challenges.
• Establish relationships with healthcare providers and hospitals to expand referral pipelines.
• Develop and refine scripts, collateral, and outreach materials to maximize enrollment success.

Metrics and Performance Management

• Define and monitor key performance indicators (KPIs) such as outreach volume, engagement rates, and patient enrollment.
• Use data-driven insights to refine strategies, improve team performance, and achieve enrollment goals.
• Prepare and present regular performance reports to leadership, highlighting achievements and opportunities for improvement.
• Personalize recognition and appreciation to reinforce positive outreach behaviors and promote a positive team and patient centric culture.

Collaboration and Cross-Functional Work

• Work closely with remote-based colleagues, including clinical and care coordination teams to ensure a seamless onboarding process for new patients.
• Collaborate with marketing to align outreach efforts with company branding and messaging.
• Support feedback loops to refine processes and improve patient experiences.
• Help cover for OLs that are out of office.

Person-Centric Engagement

• Lead by example in demonstrating empathy and understanding when engaging with patients, their caregivers, providers and other stakeholders.
• Advocate for the needs of underserved populations and ensure alignment with the company’s mission and values.

WHAT WE ARE SEEKING:

Required Skills & Experience

• Bachelor’s degree in a relevant field (e.g., Healthcare Administration, Social Work, Business) or equivalent experience.
• 5+ years of experience in outreach, sales, or business development, including at least 2 years in a leadership role.
• Proven success in managing and developing high-performing teams.
• Strong understanding of the challenges faced by geriatric populations, particularly those with severe mental illness or substance use disorders.
• Experience with data-driven decision-making and performance management.
• Excellent interpersonal, communication, and organizational skills.

Preferred Skills & Experience

• Experience in behavioral health, telehealth, or a related healthcare setting.
• Familiarity with CRM tools and outreach tracking systems.
• Experience in high-growth and / or start-up organizations.
• Bilingual capabilities are a plus.

  WHAT WE OFFER:

• Retirement savings plan (401k) Plan up to 3.5% company match 
• Low cost benefits package for employee and dependents ( medical/ dental/ vision/ STD/ Life Insurance)
• Paid vacation
• Paid sick leave
• 9 paid holidays throughout the year with (2) additional flex holidays .. 11 in total! 
• Performance-based bonuses
• and more!

NEXT STEPS:

• Submit an application
• Upload an updated resume
• Share LinkedIn profile and/or cover letter

Behavioral Health Newco Company is committed to a diverse and inclusive workplace. It is the company’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. The company’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or a reasonable accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request. In accordance with applicable legal requirements such as the San Francisco Fair Chance Ordinance Newco will consider for employment qualified applicants with arrest and conviction records.

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