Order to Cash Manager

DTN is a global leader providing insights and analytics to our customers to feed, fuel, and protect the world.  We help people make critical business decisions that impact the agriculture, oil and gas, trading, and weather industries.

It’s a difference you’ve likely felt without even knowing it. From the food on your plate to the gas in your car to the last flight you took, chances are a DTN customer made it possible. And that’s just for starters. That’s why we say, “When our customers prosper, we all win.”

Job Description:

We are seeking a dedicated and detail-oriented Order to Cash Manager to lead and oversee both the cash application and collections functions. In this people leader role, you will manage a team responsible for maintaining accurate client cash records, ensuring seamless cash application processes, and managing collections efforts. This position will report directly to the AR Sr. Manager and will play a key role in supporting the global cash application process and improving overall financial operations.

What you will be responsible for:

• Lead and manage a team of cash application and collections professionals to ensure efficient processing of client payments and collections.

• Oversee cash application, including matching client records to bank deposits across multiple currencies and entities.

• Manage daily reconciliation of receipts with bank statements and general ledger, resolving discrepancies promptly.

• Supervise cash management across multiple bank accounts, including Workday and intercompany settlements.

• Collaborate with the collections team to ensure timely payments and resolve customer inquiries.

• Review client aging reports, tax documents, and unidentified transactions to ensure accurate tracking of collections, adjustments, and refunds.

• Support month-end and year-end close processes, audits, and ad hoc tasks.

• Drive process improvements to enhance accuracy and efficiency in cash application and collections.

• Provide leadership, mentorship, and training to develop a high-performance team.

• Ensure accurate and timely reporting of cash-related activities to senior management.

• Develop and implement strategies to improve collections efficiency and effectiveness.

• Monitor key collection metrics (e.g., DSO, collection efficiency) and provide insights to optimize performance.

• Oversee client relationships, ensuring professionalism in dispute resolution and payment negotiations.

• Collaborate with Sales and Customer Service to address billing discrepancies and payment delays.

• Manage high-risk accounts and implement follow-up actions to mitigate overdue balances.

• Support the team in handling complex collections situations with effective resolution strategies.

• Enhance communication, documentation, and client follow-up to improve collections performance.

What you will bring to the role:

• 5+ years of experience in cash application, accounts receivable, or collections, preferably in a SaaS company.
• Proven leadership experience managing teams, with the ability to drive results and develop team capabilities.
• Strong experience in cash management across multiple products and entities, including working with multi-currency and intercompany settlements.
• Proficiency in MS Office (Excel) and ERP systems, with Workday experience preferred.
• Detail-oriented with a focus on accuracy, quality, and timeliness.
• Strong communication and interpersonal skills to effectively collaborate with internal teams and address customer issues.
• Problem-solving attitude with the ability to work independently and in a team environment.
• Ability to manage high volumes of transactions and remittances in a fast-paced environment.
• Experience in improving and optimizing bank reconciliation, client statements, and collections processes.
• Comfortable working with tax documentation and client aging reports.

What you can expect from DTN:

• Competitive Salary
• Unlimited PTO
• Collaborative and dynamic work environment.
• Flexible working hours
• Remote work model
• Competitive Medical, Dental and Vision Insurance Plans
• 6% 401K matching
• Unlimited access to 13k+ courses via learning platform to support employee career advancement
• Employee Assistance Program (EAP)

This role offers a targeted hiring base pay range between $58,500 and $78,000. DTN is a pay for performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to: prior work experience, training/education, transferable skills, business needs, internal equity and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market competitive variable pay and benefits.

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Why DTN?

OUR VISION: To be the independent, trusted source of insights to our customers who feed, protect, and fuel the world. 

OUR MISSION: Empower our customers with intelligent and actionable insights that exceed their expectations and enable their success on a daily basis. 

OUR VALUES: Customer-Focused, Forward-Thinking, People-Centric, Solution-Oriented

We have great benefits at DTN – apply today to find out more! 

At DTN, we are an equal opportunity employer. Come join us as we help feed, fuel, and protect the world!

** DTN is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled