Order Operations Manager

Docker is a remote first company with employees across Europe, APAC and the Americas that simplifies the lives of developers who are making world-changing apps.  We raised our Series C funding in March 2022 for $105M at a $2.1B valuation. We continued to see exponential revenue growth last year.  Join us for a whale of a ride!

Docker is currently seeking an Order Operations Manager working in our Revenue Operations team to lead our order quoting and booking processes. This ideal candidate has experience building scalable processes and approaches to make our quote to order processes simple, compliant and productive for our revenue organization. We are also looking for someone that has a diverse background with Marketplace bidding processes such as AWS and Microsoft Azure. This candidate will have Order Operations experience and will be looking for their next career opportunity building and leading a team. 

Responsibilities:

• Lead the Order Operations team that is focused on ensuring orders are closed won and booked in our systems per our company policies

• Own the support model that offers quoting and general Order Operations support including working through system issues, providing guidance and answering general questions to the Revenue organization as it relates to our Quote to Order processes

• Own and create revenue facing Order Operations enablement content to ensure the Revenue organization is up to date with requirements and processes

• Support the Partner organization with the AWS or other Partner pricing, bids and deal registration processes and systems

• Lead the Order Operations activities using metrics and data to monitor volumes and exception issues; be responsible for reporting bookings and left to book against the quarterly plans; work with leadership to balance the volumes against the goals of the company

• Lead and create the communications to the Revenue organization to ensure the organization understands the deadlines, policy changes and quarter end expectations

• Work with Finance and Accounting for non-standard booking issues and closely align on exceptions to the standard processes

• Own and create Order Operations processes; identifying manual activities that could be automated to reduce the amount of manual interventions and to speed up the overall booking processes. Work directly with the SFDC/Business Applications team to implement system solutions aligned to automation. 

• Work cross functionally with stakeholder teams to improve our systems, processes and support offerings for our Revenue organization to ensure our Revenue teams can be as productive as possible

• Work on ad-hoc quarterly initiatives and OKRs that are focused on scaling out our operational processes

Requirements:

• 3-5 years of experience in a lead or management role supporting a Revenue organization in Order Operations or Revenue Operations

• Experience with booking orders, understanding Revenue policies and deep understanding of compliance issues related to quote to order

• The ability to thrive in a fully remote environment

• Experience with SFDC & NetSuite

• Acute attention to detail and the ability to closely follow policies and instructions

• Ability to work flexible hours around busy periods of month, quarter or year end periods

• Articulate and the ability to communicate effectively with the Revenue organization and leadership

• Be able to lead with a positive attitude and not let daily issues affect the attitude of the team

• Comfortable working in an environment with a sense of urgency with ambitious work ethic - you love seeing the impacts of your work reflected in the success of your team 

• Problem solver - ability to identify areas of improvement and need to be able to find solutions independently and effectively 

• Can work well in team settings and help drive efficiency 

• Both startup and publicly traded company experience preferred

What to expect in the first 30 days:

• You will be welcomed with a first-in-class onboarding experience that includes equipment setup, a sweet swag package, and a collaborative training program

• Meet your team and get to know everyone

• Participate in our Revenue Organization’s onboarding program where you will learn out products, GTM strategies and processes

• Meet key stakeholders including Deal Desk, Sales Leadership, Channel Leadership, Revenue Accounting, and Finance and begin to discover the areas of the business that need improvement

• Learn and analyze our current quoting process and learn our approaches; identify your high level vision for areas to target efficiency improvements

• Learn our booking processes and policies

What to expect in the first 60 days:

• Begin to book orders and address ongoing issues

• Own and manage our Revenue support for quoting issues

• Create your roadmap for change and set the vision with the team

• Begin documented and redesigning processes for longer term scale

• Work directly with key system vendors to improve our AWS Marketplace bidding processes

• Start implementing improvements to assist with data integrity and accuracy

• Create Order Operations Metrics to monitor activity and help to balance the team’s workload 

After 1 Year:

• You are an expert and owner of our order operations processes and Marketplace bidding processes and systems

• You are leading a world class order operations team and are an expert in our quoting processes

• The team has standardized key processes and systems and focus on continuous process improvements that aid with booking accurate, compliant business and support our overall Revenue productivity goals

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 13, 2024.

Please see the independent bias audit report covering our use of Covey here.

Perks (for Full-Time Employees Only)

• Freedom & flexibility; fit your work around your life

• Home office setup; we want you comfortable while you work

• 16 weeks of paid Parental leave

• Technology stipend equivalent to $100 net/month

• PTO plan that encourages you to take time to do the things you enjoy

• Quarterly, company-wide hackathons

• Training stipend for conferences, courses and classes

• Equity; we are a growing start-up and want all employees to have a share in the success of the company

• Docker Swag

• Medical benefits, retirement and holidays vary by country

Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.

Due to the remote nature of this role, we are unable to provide visa sponsorship.

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