Operator Scheduler Hybrid Remote

Description

OPERATOR SCHEDULER POSITION OVERVIEW

Manage all incoming calls and inquiries..

OPERATOR SCHEDULER ESSENTIAL FUNCTION #1: PATIENT CALL FACILITATOR

Percent of time: 50%

• Promptly address patient phone calls in a friendly, efficient manner and usher patients toward a solution. 
• Accurately document patient requests in Veradigm EHR to communicate with clinical teams. 
• Transfer business calls or requests accurately to internal resources or divisions. 
• Ensure patient satisfaction through prompt and efficient service in a courteous and professional manner. 

PATIENT SCHEDULING REQUESTS

Percent of time: 50%

• Follow appointment scheduling guidelines based on provider and location specifications to determine next available.
• Communicate with clinical staff through Phone, Microsoft Teams for STAT appointment scheduling
• Abide by all patient privacy and HIPAA expectations 
• Other administrative support and tracking duties as assigned

Hybrid Schedule after training in complete, working in the office 2 days per week and remotely 3 days per week. Schedule will be determined after hiring and training is completed. Our office is open M-F 7:30 to 5.

SALARY & BENEFITS:

$20 to $23 per hour

• Medical, Dental and Vision Insurance  
• Generous PTO package and paid holidays 
• Company-paid life insurance and long term disability insurance 
• Ability to purchase accident insurance, short and long-term disability insurance. 
• Opportunities for internal training and development 
• Annual stipend for continuing education in certain positions 
• Retirement Plan eligibility after one year of service with eligibility in company profit sharing 
• Most positions offer Monday – Friday work schedules 

Requirements

OPERATOR SCHEDULER PREFERRED QUALIFICATIONS AND SKILLS:

• Knowledge of medical office procedures and terminology
• 1 year of direct patient interaction/experience in a medical, insurance, or healthcare related industry
• Proficient with phone system capabilitites and Microsoft Office 365 products
• Previous experience working with an EMR system
• Knowledge of HIPAA regulations
• Patient centered outlook and willingness to problem solve
• Highly detail oriented with excellent follow through to see tasks to resolution
• Strong and clear written and verbal communication skills
• Possesses a high degree of self-motivation and produces high quality work with minimal supervision

WORKING CONDITIONS:

• Constant viewing of computer monitor, mousing and typing
• Able to stoop, lift carry and push/pull 10 pounds or more
• Hours of business are Monday – Friday from 7:30 a.m. to 5:00 p.m.  
• On occasion, some early, late and overtime hours may be required.